Complaint management and redress mechanism: the effect of fragmented institutional approach in regulating consumer credit in Malaysia
Complaint management and redress mechanism constitute cardinal elements of financial consumer protection which should be provided by the financial consumer protection regulator. This study explores the role of the Central Bank of Malaysia, the Ministry of Domestic Trade and Consumer Affairs as well...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Islamic World Network for Environmental Science and Technology
2018
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| Online Access: | http://psasir.upm.edu.my/id/eprint/72080/1/Complaint%20management%20and%20redress%20mechanism.pdf http://psasir.upm.edu.my/id/eprint/72080/ https://www.iwnest.com/old/Ijag_January-2018.html |
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