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Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia

Previous research shows that employee loyalty is crucial for an organization. Literature shows that factors that contribute to employee loyalty include job decision making, rewards and recognition, and job satisfaction. Also, leader attributes can influence employee loyalty. Studies done on the rela...

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Main Author: Mohamed Anwar, Mohamed Afiq
Format: Thesis
Language:English
Published: 2016
Online Access:http://psasir.upm.edu.my/id/eprint/69480/1/GSM%202016%2014%20IR.pdf
http://psasir.upm.edu.my/id/eprint/69480/
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spelling my.upm.eprints.694802019-07-03T02:29:43Z http://psasir.upm.edu.my/id/eprint/69480/ Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia Mohamed Anwar, Mohamed Afiq Previous research shows that employee loyalty is crucial for an organization. Literature shows that factors that contribute to employee loyalty include job decision making, rewards and recognition, and job satisfaction. Also, leader attributes can influence employee loyalty. Studies done on the relationship between leadership factors that contribute to employee loyalty and job satisfaction is scarce particularly those done in Malaysia. The general objective of the study was to determine the level of employee loyalty among Generation Y (Gen Y) Management and Professional group in the Malaysian public service. The study also examines the relationship between employee loyalty, job satisfaction and leader attributes. The study further examined the perception of Gen Y public administrators of their leader attributes (behavior, personality and communication) and whether or not this leader attributes (behavior, personality and communication skill) influence employee loyalty. Job satisfaction was included to determine mediation effect between this relationship. This study employs SEM to analyze the data. The sample of the study is the Gen Y of the Management and Professional group from the Malaysian public sector located in Putrajaya. It involves 495 respondents from eight (8) ministries in Putrajaya. Instruments administered for the research were adopted from Employee Loyalty Acid Test and Loyalty Scale, Mohrman-Cooke-Mohrman Job Satisfaction Scale (MCMJSS), Leadership Practice Index (LPI), USM Personality Inventory (USMaP-i) and Communication Competence Questionnaire (CCQ). All the instruments had high reliabilites. The result of the study showed that leader personality had no significant relationship between employee job satisfaction and employee loyalty. However, there is a strong significant relationship between leader behavior and leader communication skill with employee loyalty. Finally, employee job satisfaction was found to partially mediate the relationship between leader behavior and leader communication skill with employee loyalty. Contribution of the study to literature is contrary to existing studies, where the relationship between job satisfaction and loyalty was found not to be significant. This may indicate that job satisfaction may not be a pertinent factor among Gen Y public administrators to be loyal. What could be more important are the leader behavior and communication skills. The study suggests that the public sector organization to create awareness and where required training among the leaders on increasing behavior and good communication skill that would garner loyalty among the public administrators. Future research may conduct a similar on the private sector for the group of administrators among Gen Y. 2016-04 Thesis NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/69480/1/GSM%202016%2014%20IR.pdf Mohamed Anwar, Mohamed Afiq (2016) Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia. Masters thesis, Universiti Putra Malaysia.
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Previous research shows that employee loyalty is crucial for an organization. Literature shows that factors that contribute to employee loyalty include job decision making, rewards and recognition, and job satisfaction. Also, leader attributes can influence employee loyalty. Studies done on the relationship between leadership factors that contribute to employee loyalty and job satisfaction is scarce particularly those done in Malaysia. The general objective of the study was to determine the level of employee loyalty among Generation Y (Gen Y) Management and Professional group in the Malaysian public service. The study also examines the relationship between employee loyalty, job satisfaction and leader attributes. The study further examined the perception of Gen Y public administrators of their leader attributes (behavior, personality and communication) and whether or not this leader attributes (behavior, personality and communication skill) influence employee loyalty. Job satisfaction was included to determine mediation effect between this relationship. This study employs SEM to analyze the data. The sample of the study is the Gen Y of the Management and Professional group from the Malaysian public sector located in Putrajaya. It involves 495 respondents from eight (8) ministries in Putrajaya. Instruments administered for the research were adopted from Employee Loyalty Acid Test and Loyalty Scale, Mohrman-Cooke-Mohrman Job Satisfaction Scale (MCMJSS), Leadership Practice Index (LPI), USM Personality Inventory (USMaP-i) and Communication Competence Questionnaire (CCQ). All the instruments had high reliabilites. The result of the study showed that leader personality had no significant relationship between employee job satisfaction and employee loyalty. However, there is a strong significant relationship between leader behavior and leader communication skill with employee loyalty. Finally, employee job satisfaction was found to partially mediate the relationship between leader behavior and leader communication skill with employee loyalty. Contribution of the study to literature is contrary to existing studies, where the relationship between job satisfaction and loyalty was found not to be significant. This may indicate that job satisfaction may not be a pertinent factor among Gen Y public administrators to be loyal. What could be more important are the leader behavior and communication skills. The study suggests that the public sector organization to create awareness and where required training among the leaders on increasing behavior and good communication skill that would garner loyalty among the public administrators. Future research may conduct a similar on the private sector for the group of administrators among Gen Y.
format Thesis
author Mohamed Anwar, Mohamed Afiq
spellingShingle Mohamed Anwar, Mohamed Afiq
Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
author_facet Mohamed Anwar, Mohamed Afiq
author_sort Mohamed Anwar, Mohamed Afiq
title Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
title_short Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
title_full Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
title_fullStr Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
title_full_unstemmed Mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in Malaysia
title_sort mediating effect of job satisfaction on relationship between leader attributes and employee loyalty among public administrators in malaysia
publishDate 2016
url http://psasir.upm.edu.my/id/eprint/69480/1/GSM%202016%2014%20IR.pdf
http://psasir.upm.edu.my/id/eprint/69480/
_version_ 1643839505310941184
score 13.211869

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