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HRM issues in quality initiatives for Malaysian universities

The aim of this paper is to provide evidence on the importance of human resource (HR) related factors in total quality management (TQM) implementation. This involves identifying and defining HR-related critical success factors (CSFs) from an exhaustive source of literature reviews on quality initia...

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Main Authors: Ali, Noor Azman, Mahat, Fauziah, Zairi, Mohamed
Format: Article
Language:English
Published: Faculty of Economics and Management, Universiti Putra Malaysia 2007
Online Access:http://psasir.upm.edu.my/id/eprint/676/1/bab07.pdf
http://psasir.upm.edu.my/id/eprint/676/
http://econ.upm.edu.my/ijem/vol1_no3.htm
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spelling my.upm.eprints.6762015-07-06T00:30:38Z http://psasir.upm.edu.my/id/eprint/676/ HRM issues in quality initiatives for Malaysian universities Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed The aim of this paper is to provide evidence on the importance of human resource (HR) related factors in total quality management (TQM) implementation. This involves identifying and defining HR-related critical success factors (CSFs) from an exhaustive source of literature reviews on quality initiatives. The ‘soft’ or HR-related CSFs in the literature review stand as the fundamental issue in building a theoretical framework. Non-scheduled-structured interviews were conducted on seven Malaysian universities involved in IS09000 certification processes. Results from the qualitative survey suggest the importance of effective communication, visionary leadership, congruent objectives and recognition and motivation as the four most critical HR factors in TQM implementation in the HE context. Practically, quality HRM as suggested in this study is not only the listing of human resource management (HRM) factors, but also to recommend that H-R-related CSFs are the crucial factors that must go right to ensure successful quality initiatives. Quality HRM demands that the management of an organisation consider the factors required to produce excellent performance. The ‘soft’ aspect is always suggested theoretically to be important to ensure successful TQM implementation. The findings on HR-related CSFs put forward in this research serve as building blocks for the development of a comprehensive conceptual theory in TQM. This study suggests and validates those HR-related CSFs that play crucial roles in successful quality initiatives. Faculty of Economics and Management, Universiti Putra Malaysia 2007-12 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/676/1/bab07.pdf Ali, Noor Azman and Mahat, Fauziah and Zairi, Mohamed (2007) HRM issues in quality initiatives for Malaysian universities. International Journal of Economics and Management, 1 (3). pp. 437-452. ISSN 1823-836X http://econ.upm.edu.my/ijem/vol1_no3.htm
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The aim of this paper is to provide evidence on the importance of human resource (HR) related factors in total quality management (TQM) implementation. This involves identifying and defining HR-related critical success factors (CSFs) from an exhaustive source of literature reviews on quality initiatives. The ‘soft’ or HR-related CSFs in the literature review stand as the fundamental issue in building a theoretical framework. Non-scheduled-structured interviews were conducted on seven Malaysian universities involved in IS09000 certification processes. Results from the qualitative survey suggest the importance of effective communication, visionary leadership, congruent objectives and recognition and motivation as the four most critical HR factors in TQM implementation in the HE context. Practically, quality HRM as suggested in this study is not only the listing of human resource management (HRM) factors, but also to recommend that H-R-related CSFs are the crucial factors that must go right to ensure successful quality initiatives. Quality HRM demands that the management of an organisation consider the factors required to produce excellent performance. The ‘soft’ aspect is always suggested theoretically to be important to ensure successful TQM implementation. The findings on HR-related CSFs put forward in this research serve as building blocks for the development of a comprehensive conceptual theory in TQM. This study suggests and validates those HR-related CSFs that play crucial roles in successful quality initiatives.
format Article
author Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
spellingShingle Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
HRM issues in quality initiatives for Malaysian universities
author_facet Ali, Noor Azman
Mahat, Fauziah
Zairi, Mohamed
author_sort Ali, Noor Azman
title HRM issues in quality initiatives for Malaysian universities
title_short HRM issues in quality initiatives for Malaysian universities
title_full HRM issues in quality initiatives for Malaysian universities
title_fullStr HRM issues in quality initiatives for Malaysian universities
title_full_unstemmed HRM issues in quality initiatives for Malaysian universities
title_sort hrm issues in quality initiatives for malaysian universities
publisher Faculty of Economics and Management, Universiti Putra Malaysia
publishDate 2007
url http://psasir.upm.edu.my/id/eprint/676/1/bab07.pdf
http://psasir.upm.edu.my/id/eprint/676/
http://econ.upm.edu.my/ijem/vol1_no3.htm
_version_ 1643821887712657408
score 13.211869

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