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Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur

This paper aims to investigate sources of conflict in communication at the domestic workplace among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. The following questions will be addressed: what patterns and context of communication do they use, what strategies do they use in m...

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Main Authors: Lukman, Inon Beydha, Othman, Jamilah, Hassan, Md. Salleh, Sulaiman, Abdul Hadi
Format: Conference or Workshop Item
Language:English
Published: Universiti Putra Malaysia 2009
Online Access:http://psasir.upm.edu.my/id/eprint/66935/1/IPSAS_2009-8.pdf
http://psasir.upm.edu.my/id/eprint/66935/
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spelling my.upm.eprints.669352019-03-06T05:30:30Z http://psasir.upm.edu.my/id/eprint/66935/ Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur Lukman, Inon Beydha Othman, Jamilah Hassan, Md. Salleh Sulaiman, Abdul Hadi This paper aims to investigate sources of conflict in communication at the domestic workplace among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. The following questions will be addressed: what patterns and context of communication do they use, what strategies do they use in managing with these conflicts? The data collection methods included both descriptive quantitative and qualitative that consisted of a survey questionnaire, open-ended guided interviews, and a review of the relevant literature. Data were collected from the 110 Malaysian employers and 110 Indonesian domestic workers in Kuala Lumpur who filled out the survey in January 2009. The findings indicate that: 1) conflicts in communication at domestic workplace among participants arose out of culturally-based differences in context and pattern of communication, difference assumptions about verbal and non-verbal or direct and indirect communication styles, and differences strategy in manage these conflict 2) The Malaysian employers tended to use either a dominating style or an integrating style in dealing with conflict, and 3) The Indonesian domestic workers tended to use either a avoiding style or integrating style in dealing with conflict. Finally, this study makes recommendations as how to better prepare Indonesian domestic workers working with Malaysian employers at domestic workplace in Malaysia and other Indonesian domestic workers working in intercultural or international domestic workplace, to resolve culturally-based interpersonal conflicts more effectively. Universiti Putra Malaysia 2009 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/66935/1/IPSAS_2009-8.pdf Lukman, Inon Beydha and Othman, Jamilah and Hassan, Md. Salleh and Sulaiman, Abdul Hadi (2009) Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. In: Seminar Hasil Penyelidikan IPSAS 2009, 19 Nov. 2009, Pusat Pendidikan Luar, Universiti Putra Malaysia. (pp. 126-136).
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This paper aims to investigate sources of conflict in communication at the domestic workplace among Malaysian employers and Indonesian domestic workers in Kuala Lumpur. The following questions will be addressed: what patterns and context of communication do they use, what strategies do they use in managing with these conflicts? The data collection methods included both descriptive quantitative and qualitative that consisted of a survey questionnaire, open-ended guided interviews, and a review of the relevant literature. Data were collected from the 110 Malaysian employers and 110 Indonesian domestic workers in Kuala Lumpur who filled out the survey in January 2009. The findings indicate that: 1) conflicts in communication at domestic workplace among participants arose out of culturally-based differences in context and pattern of communication, difference assumptions about verbal and non-verbal or direct and indirect communication styles, and differences strategy in manage these conflict 2) The Malaysian employers tended to use either a dominating style or an integrating style in dealing with conflict, and 3) The Indonesian domestic workers tended to use either a avoiding style or integrating style in dealing with conflict. Finally, this study makes recommendations as how to better prepare Indonesian domestic workers working with Malaysian employers at domestic workplace in Malaysia and other Indonesian domestic workers working in intercultural or international domestic workplace, to resolve culturally-based interpersonal conflicts more effectively.
format Conference or Workshop Item
author Lukman, Inon Beydha
Othman, Jamilah
Hassan, Md. Salleh
Sulaiman, Abdul Hadi
spellingShingle Lukman, Inon Beydha
Othman, Jamilah
Hassan, Md. Salleh
Sulaiman, Abdul Hadi
Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
author_facet Lukman, Inon Beydha
Othman, Jamilah
Hassan, Md. Salleh
Sulaiman, Abdul Hadi
author_sort Lukman, Inon Beydha
title Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
title_short Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
title_full Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
title_fullStr Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
title_full_unstemmed Intercultural communication and conflict management among Malaysian employers and Indonesian domestic workers in Kuala Lumpur
title_sort intercultural communication and conflict management among malaysian employers and indonesian domestic workers in kuala lumpur
publisher Universiti Putra Malaysia
publishDate 2009
url http://psasir.upm.edu.my/id/eprint/66935/1/IPSAS_2009-8.pdf
http://psasir.upm.edu.my/id/eprint/66935/
_version_ 1643838755949248512
score 13.211869

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