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Quality governance and performance evaluation in Malaysian public sector

Quality management initiatives have been widely implemented as strategic weapons for performance improvement in many organizations including service organizations. Yet, failures have been associated with the implementations of these initiatives whereby not all quality management initiatives have giv...

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Main Authors: Ali, Noor Azman, Mahat, Fauziah, Mukhtar, Ramlah
Format: Article
Language:English
Published: Faculty of Economics and Management, Universiti Putra Malaysia 2017
Online Access:http://psasir.upm.edu.my/id/eprint/65372/1/%2815%29%20IJEM%20%28S3%29%202017%20R2%20%28JPP13%29%20Quality%20Governance%20and%20Performance%20Evaluation.pdf
http://psasir.upm.edu.my/id/eprint/65372/
http://www.ijem.upm.edu.my/vol11noS3/(15)%20IJEM%20(S3)%202017%20R2%20(JPP13)%20Quality%20Governance%20and%20Performance%20Evaluation.pdf
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spelling my.upm.eprints.653722018-10-05T09:53:47Z http://psasir.upm.edu.my/id/eprint/65372/ Quality governance and performance evaluation in Malaysian public sector Ali, Noor Azman Mahat, Fauziah Mukhtar, Ramlah Quality management initiatives have been widely implemented as strategic weapons for performance improvement in many organizations including service organizations. Yet, failures have been associated with the implementations of these initiatives whereby not all quality management initiatives have given desired results in performance. Current knowledge is also limited in providing insights on the importance of quality governance (good governance of quality initiatives) as a factor for enhancing performance. This study seeks to investigate the relationships between quality practices, quality governance, and organizational performance. Survey procedures were used to sample managers involved or used to be involved in quality management initiatives in the Malaysian public service sector. A robust measurement of research construct was employed to test the hypothesized model, proving the relationships and influences on organizational performance through quality governance. The results of this study indicate that the hypothesized model attested the significance of quality governance as a factor for performance improvement through the implementation of quality initiatives. Consequently, public service organizations should be aware of the importance of having effective quality practices, especially the ones which are more customers focused, to promote quality governance in enhancing sustainable organizational performance. Faculty of Economics and Management, Universiti Putra Malaysia 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/65372/1/%2815%29%20IJEM%20%28S3%29%202017%20R2%20%28JPP13%29%20Quality%20Governance%20and%20Performance%20Evaluation.pdf Ali, Noor Azman and Mahat, Fauziah and Mukhtar, Ramlah (2017) Quality governance and performance evaluation in Malaysian public sector. International Journal of Economics and Management, 11 (S3). pp. 831-845. ISSN 1823-836X; ESSN: 2600-9390 http://www.ijem.upm.edu.my/vol11noS3/(15)%20IJEM%20(S3)%202017%20R2%20(JPP13)%20Quality%20Governance%20and%20Performance%20Evaluation.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Quality management initiatives have been widely implemented as strategic weapons for performance improvement in many organizations including service organizations. Yet, failures have been associated with the implementations of these initiatives whereby not all quality management initiatives have given desired results in performance. Current knowledge is also limited in providing insights on the importance of quality governance (good governance of quality initiatives) as a factor for enhancing performance. This study seeks to investigate the relationships between quality practices, quality governance, and organizational performance. Survey procedures were used to sample managers involved or used to be involved in quality management initiatives in the Malaysian public service sector. A robust measurement of research construct was employed to test the hypothesized model, proving the relationships and influences on organizational performance through quality governance. The results of this study indicate that the hypothesized model attested the significance of quality governance as a factor for performance improvement through the implementation of quality initiatives. Consequently, public service organizations should be aware of the importance of having effective quality practices, especially the ones which are more customers focused, to promote quality governance in enhancing sustainable organizational performance.
format Article
author Ali, Noor Azman
Mahat, Fauziah
Mukhtar, Ramlah
spellingShingle Ali, Noor Azman
Mahat, Fauziah
Mukhtar, Ramlah
Quality governance and performance evaluation in Malaysian public sector
author_facet Ali, Noor Azman
Mahat, Fauziah
Mukhtar, Ramlah
author_sort Ali, Noor Azman
title Quality governance and performance evaluation in Malaysian public sector
title_short Quality governance and performance evaluation in Malaysian public sector
title_full Quality governance and performance evaluation in Malaysian public sector
title_fullStr Quality governance and performance evaluation in Malaysian public sector
title_full_unstemmed Quality governance and performance evaluation in Malaysian public sector
title_sort quality governance and performance evaluation in malaysian public sector
publisher Faculty of Economics and Management, Universiti Putra Malaysia
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/65372/1/%2815%29%20IJEM%20%28S3%29%202017%20R2%20%28JPP13%29%20Quality%20Governance%20and%20Performance%20Evaluation.pdf
http://psasir.upm.edu.my/id/eprint/65372/
http://www.ijem.upm.edu.my/vol11noS3/(15)%20IJEM%20(S3)%202017%20R2%20(JPP13)%20Quality%20Governance%20and%20Performance%20Evaluation.pdf
_version_ 1643838295123165184
score 13.211869

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