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Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective

The aims of this study are to identify factors that affect internet-payment system adoption by the Malaysian public, and to understand the effect of these factors on their behavior toward using the system. A self-administered questionnaire was utilised and responses from 308 individual users were co...

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Main Authors: Mohamad Amin, Muhamad Sade, Said, Mohd Fuaad, Choo, Wei Chong, Raja Yusof, Raja Nerina
Format: Article
Language:English
Published: Faculty of Economics and Management, Universiti Putra Malaysia 2017
Online Access:http://psasir.upm.edu.my/id/eprint/65362/1/%2814%29%20IJEM%20%28S3%29%202017%20R2%20%20%28JPP11%29%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf
http://psasir.upm.edu.my/id/eprint/65362/
http://www.ijem.upm.edu.my/vol11noS3/(14)%20IJEM%20(S3)%202017%20R2%20%20(JPP11)%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf
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spelling my.upm.eprints.653622018-10-05T09:53:49Z http://psasir.upm.edu.my/id/eprint/65362/ Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective Mohamad Amin, Muhamad Sade Said, Mohd Fuaad Choo, Wei Chong Raja Yusof, Raja Nerina The aims of this study are to identify factors that affect internet-payment system adoption by the Malaysian public, and to understand the effect of these factors on their behavior toward using the system. A self-administered questionnaire was utilised and responses from 308 individual users were collected and analysed using structural Equation Modeling (SEM) techniques. Findings showed that perceived usefulness, ease of use and social influence have an effect on the behavioral intention of users, which in turn, has an influence on the actual use of the system by the users. Moreover, it was also found that perceived risk has a mediating effect on the relationship between trust and behavioral intention to usage. Findings from this study contribute to the literature of user acceptance of Information systems and can assist service providers, such as Malaysian commercial banks and government agencies, in improving their online payment systems that are offered to the general public. Faculty of Economics and Management, Universiti Putra Malaysia 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/65362/1/%2814%29%20IJEM%20%28S3%29%202017%20R2%20%20%28JPP11%29%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf Mohamad Amin, Muhamad Sade and Said, Mohd Fuaad and Choo, Wei Chong and Raja Yusof, Raja Nerina (2017) Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective. International Journal of Economics and Management, 11 (S3). pp. 813-829. ISSN 1823-836X; ESSN: 2600-9390 http://www.ijem.upm.edu.my/vol11noS3/(14)%20IJEM%20(S3)%202017%20R2%20%20(JPP11)%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The aims of this study are to identify factors that affect internet-payment system adoption by the Malaysian public, and to understand the effect of these factors on their behavior toward using the system. A self-administered questionnaire was utilised and responses from 308 individual users were collected and analysed using structural Equation Modeling (SEM) techniques. Findings showed that perceived usefulness, ease of use and social influence have an effect on the behavioral intention of users, which in turn, has an influence on the actual use of the system by the users. Moreover, it was also found that perceived risk has a mediating effect on the relationship between trust and behavioral intention to usage. Findings from this study contribute to the literature of user acceptance of Information systems and can assist service providers, such as Malaysian commercial banks and government agencies, in improving their online payment systems that are offered to the general public.
format Article
author Mohamad Amin, Muhamad Sade
Said, Mohd Fuaad
Choo, Wei Chong
Raja Yusof, Raja Nerina
spellingShingle Mohamad Amin, Muhamad Sade
Said, Mohd Fuaad
Choo, Wei Chong
Raja Yusof, Raja Nerina
Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
author_facet Mohamad Amin, Muhamad Sade
Said, Mohd Fuaad
Choo, Wei Chong
Raja Yusof, Raja Nerina
author_sort Mohamad Amin, Muhamad Sade
title Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
title_short Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
title_full Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
title_fullStr Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
title_full_unstemmed Factors that influence utilization of internet payment system in Malaysia from the individual users' perspective
title_sort factors that influence utilization of internet payment system in malaysia from the individual users' perspective
publisher Faculty of Economics and Management, Universiti Putra Malaysia
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/65362/1/%2814%29%20IJEM%20%28S3%29%202017%20R2%20%20%28JPP11%29%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf
http://psasir.upm.edu.my/id/eprint/65362/
http://www.ijem.upm.edu.my/vol11noS3/(14)%20IJEM%20(S3)%202017%20R2%20%20(JPP11)%20FACTORS%20THAT%20INFLUENCE%20UTILIZATION.pdf
_version_ 1643838292437762048
score 13.211869

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