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Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy

This study looks at Japanese communication of the Malaysian tourist guides while communicating with Japanese tourists. 50 questionnaires have been distributed randomly to the tourist guides to determine the majority of their background. The conversation between the tourist guides and the Japanese to...

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Main Authors: Mamat, Roslina, Abd Rahim, Normaliza
Format: Article
Language:English
English
Published: The International Journal of Learning 2008
Online Access:http://psasir.upm.edu.my/id/eprint/6479/1/Discourse%20communication%20in%20Japanese%20Language%20among%20Malaysian%20tourist%20guides.pdf
http://psasir.upm.edu.my/id/eprint/6479/
http://ijb.cgpublisher.com/product/pub.30/prod.1719
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spelling my.upm.eprints.64792015-10-23T07:52:16Z http://psasir.upm.edu.my/id/eprint/6479/ Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy Mamat, Roslina Abd Rahim, Normaliza This study looks at Japanese communication of the Malaysian tourist guides while communicating with Japanese tourists. 50 questionnaires have been distributed randomly to the tourist guides to determine the majority of their background. The conversation between the tourist guides and the Japanese tourists were taped via a tape recorder and the duration of the communication was 4 hours. The data were analyzed based on the communication criteria and strategy used. This method was used by the writer to determine the weaknesses in the communication and at the same time open up a space to others; other tourist guides, travel agency and the staff at the tourism center to improve their weaknesses for the sake of everyone. In conjunction with the “Visit Malaysia Year 2007”, it is hoped that this study can open up everyone’s mind and eyes, especially those who are involved in the tourism sector to be aware with the weaknesses of these tourist guides in this industry. To attract more Japanese tourists to Malaysia, the government agency should not shut their eyes to the difficulties the travel/tourism agency and tourism center have in getting more professional tourist guides. Trainings and courses are necessary to be given to the existing tourist guides and at the same time able to produce more capable tourist guides. At this moment, this study is to show our weaknesses as a host. And as a host, it is clear that these weaknesses need to be dealt with immediately if we want the plan to attract 500,000 Japanese tourists to succeed. The International Journal of Learning 2008 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/6479/1/Discourse%20communication%20in%20Japanese%20Language%20among%20Malaysian%20tourist%20guides.pdf Mamat, Roslina and Abd Rahim, Normaliza (2008) Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy. The International Journal of Learning, 15 (4). pp. 121-128. ISSN 1447-9494 http://ijb.cgpublisher.com/product/pub.30/prod.1719 English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description This study looks at Japanese communication of the Malaysian tourist guides while communicating with Japanese tourists. 50 questionnaires have been distributed randomly to the tourist guides to determine the majority of their background. The conversation between the tourist guides and the Japanese tourists were taped via a tape recorder and the duration of the communication was 4 hours. The data were analyzed based on the communication criteria and strategy used. This method was used by the writer to determine the weaknesses in the communication and at the same time open up a space to others; other tourist guides, travel agency and the staff at the tourism center to improve their weaknesses for the sake of everyone. In conjunction with the “Visit Malaysia Year 2007”, it is hoped that this study can open up everyone’s mind and eyes, especially those who are involved in the tourism sector to be aware with the weaknesses of these tourist guides in this industry. To attract more Japanese tourists to Malaysia, the government agency should not shut their eyes to the difficulties the travel/tourism agency and tourism center have in getting more professional tourist guides. Trainings and courses are necessary to be given to the existing tourist guides and at the same time able to produce more capable tourist guides. At this moment, this study is to show our weaknesses as a host. And as a host, it is clear that these weaknesses need to be dealt with immediately if we want the plan to attract 500,000 Japanese tourists to succeed.
format Article
author Mamat, Roslina
Abd Rahim, Normaliza
spellingShingle Mamat, Roslina
Abd Rahim, Normaliza
Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
author_facet Mamat, Roslina
Abd Rahim, Normaliza
author_sort Mamat, Roslina
title Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
title_short Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
title_full Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
title_fullStr Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
title_full_unstemmed Discourse communication in Japanese Language among Malaysian tourist guides: Communication criteria and strategy
title_sort discourse communication in japanese language among malaysian tourist guides: communication criteria and strategy
publisher The International Journal of Learning
publishDate 2008
url http://psasir.upm.edu.my/id/eprint/6479/1/Discourse%20communication%20in%20Japanese%20Language%20among%20Malaysian%20tourist%20guides.pdf
http://psasir.upm.edu.my/id/eprint/6479/
http://ijb.cgpublisher.com/product/pub.30/prod.1719
_version_ 1643823501062176768
score 13.211869

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