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Factors influencing customer’s acceptance of Islamic banking products and services

The emergence of Islamic banking system has had a huge impact on the financial industry. This research attempts to identify the influential factors that are associated with Islamic banking adoption between the Muslim and non-Muslim populations in Sarawak, Malaysia. With the “adoption of Islamic bank...

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Main Authors: Latip, Malisah, Yahya, Mohamed Hisham, Muhammad, Junaina
Format: Article
Language:English
Published: Fakultas Ekonomi Dan Bisnis Islam IAIN Raden Intan Lampung 2017
Online Access:http://psasir.upm.edu.my/id/eprint/61860/1/Factors%20influencing%20customer%E2%80%99s%20acceptance%20of%20Islamic%20banking%20products%20and%20services%20.pdf
http://psasir.upm.edu.my/id/eprint/61860/
http://ejournal.radenintan.ac.id/index.php/ikonomika/article/view/681
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spelling my.upm.eprints.618602019-02-21T07:40:16Z http://psasir.upm.edu.my/id/eprint/61860/ Factors influencing customer’s acceptance of Islamic banking products and services Latip, Malisah Yahya, Mohamed Hisham Muhammad, Junaina The emergence of Islamic banking system has had a huge impact on the financial industry. This research attempts to identify the influential factors that are associated with Islamic banking adoption between the Muslim and non-Muslim populations in Sarawak, Malaysia. With the “adoption of Islamic banking” as the dependent variable, this study studies its relationship with seven independent variables. They are, four attributes of innovation, namely; 1) relative advantage, 2) compatibility, 3) observability and 4) complexity, and three additional variables namely; 5) perceived risk, 6) perceived trust and 7) customer innovativeness. A convenient sampling method is used whereby a questionnaire is administered to 436 respondents in Sarawak, Malaysia. Using the logistic regression method, three factors; 1) compatibility, 2) relative advantage/observability and 3) complexity are found to have significant relationship with customers’ adoption of Islamic banking products and services. Fakultas Ekonomi Dan Bisnis Islam IAIN Raden Intan Lampung 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/61860/1/Factors%20influencing%20customer%E2%80%99s%20acceptance%20of%20Islamic%20banking%20products%20and%20services%20.pdf Latip, Malisah and Yahya, Mohamed Hisham and Muhammad, Junaina (2017) Factors influencing customer’s acceptance of Islamic banking products and services. IKONOMIKA: Jurnal Ekonomi dan Bisnis Islam, 2 (1). pp. 1-18. ISSN 2527-3434; ESSN: 2527-5143 http://ejournal.radenintan.ac.id/index.php/ikonomika/article/view/681 10.24042/febi.v2i1.943
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The emergence of Islamic banking system has had a huge impact on the financial industry. This research attempts to identify the influential factors that are associated with Islamic banking adoption between the Muslim and non-Muslim populations in Sarawak, Malaysia. With the “adoption of Islamic banking” as the dependent variable, this study studies its relationship with seven independent variables. They are, four attributes of innovation, namely; 1) relative advantage, 2) compatibility, 3) observability and 4) complexity, and three additional variables namely; 5) perceived risk, 6) perceived trust and 7) customer innovativeness. A convenient sampling method is used whereby a questionnaire is administered to 436 respondents in Sarawak, Malaysia. Using the logistic regression method, three factors; 1) compatibility, 2) relative advantage/observability and 3) complexity are found to have significant relationship with customers’ adoption of Islamic banking products and services.
format Article
author Latip, Malisah
Yahya, Mohamed Hisham
Muhammad, Junaina
spellingShingle Latip, Malisah
Yahya, Mohamed Hisham
Muhammad, Junaina
Factors influencing customer’s acceptance of Islamic banking products and services
author_facet Latip, Malisah
Yahya, Mohamed Hisham
Muhammad, Junaina
author_sort Latip, Malisah
title Factors influencing customer’s acceptance of Islamic banking products and services
title_short Factors influencing customer’s acceptance of Islamic banking products and services
title_full Factors influencing customer’s acceptance of Islamic banking products and services
title_fullStr Factors influencing customer’s acceptance of Islamic banking products and services
title_full_unstemmed Factors influencing customer’s acceptance of Islamic banking products and services
title_sort factors influencing customer’s acceptance of islamic banking products and services
publisher Fakultas Ekonomi Dan Bisnis Islam IAIN Raden Intan Lampung
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/61860/1/Factors%20influencing%20customer%E2%80%99s%20acceptance%20of%20Islamic%20banking%20products%20and%20services%20.pdf
http://psasir.upm.edu.my/id/eprint/61860/
http://ejournal.radenintan.ac.id/index.php/ikonomika/article/view/681
_version_ 1643837612611338240
score 13.211869

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