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An assessment of public transport features in urban and rural settlements in Malaysia

This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitat...

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Main Authors: Ponrahono, Zakiah, Bachok, Syahriah, Mohamed Osman, Mariana, Ibrahim, Mansor, Jaafar, Samsuddin
Format: Article
Language:English
Published: American Scientific Publishers 2017
Online Access:http://psasir.upm.edu.my/id/eprint/60808/1/An%20assessment%20of%20public%20transport%20features%20in%20urban%20and%20rural%20settlements%20in%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/60808/
https://www.ingentaconnect.com/content/asp/asl/2017/00000023/00000007/art00026
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spelling my.upm.eprints.608082019-03-28T00:45:08Z http://psasir.upm.edu.my/id/eprint/60808/ An assessment of public transport features in urban and rural settlements in Malaysia Ponrahono, Zakiah Bachok, Syahriah Mohamed Osman, Mariana Ibrahim, Mansor Jaafar, Samsuddin This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitative and qualitative methods of primary and secondary data capture. With a sample of more than 1000 passengers surveyed, the demand side’s perception and aspiration have been collected and analyzed based on the classification of LOS. The overall performance measured in urban and rural were LOS E, which is below the tolerable standard of LOS D. In analyzing the satisfaction levels among the urban and rural passengers, it was found that the majority of the respondents (60.4%) were dissatisfied with the services in both urban and rural areas. Further recommendations are to bridge these gaps by increasing headways, locating designated bus stops or halts at strategic catchment points of alighting and dropping off as well as revised maintenance scheduling and consistent repair of the existing fleet. Finally, operators may also improve on-board comfort and convenient levels as aspired by the passengers. This can be commensurate by the willingness of passengers to pay higher fare rates for the increased quality of such services. American Scientific Publishers 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/60808/1/An%20assessment%20of%20public%20transport%20features%20in%20urban%20and%20rural%20settlements%20in%20Malaysia.pdf Ponrahono, Zakiah and Bachok, Syahriah and Mohamed Osman, Mariana and Ibrahim, Mansor and Jaafar, Samsuddin (2017) An assessment of public transport features in urban and rural settlements in Malaysia. Advanced Science Letters, 23 (7). 6135 - 6139. ISSN 1936-6612; ESSN: 1936-7317 https://www.ingentaconnect.com/content/asp/asl/2017/00000023/00000007/art00026 10.1166/asl.2017.9222
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This paper focuses on assessing the features of bus services offered in selected urban and rural settlements in Malaysia. Five definitions of public transport level of services (LOS) according to Transportation Research Board are adopted. Assessment of the LOS has been conducted using both quantitative and qualitative methods of primary and secondary data capture. With a sample of more than 1000 passengers surveyed, the demand side’s perception and aspiration have been collected and analyzed based on the classification of LOS. The overall performance measured in urban and rural were LOS E, which is below the tolerable standard of LOS D. In analyzing the satisfaction levels among the urban and rural passengers, it was found that the majority of the respondents (60.4%) were dissatisfied with the services in both urban and rural areas. Further recommendations are to bridge these gaps by increasing headways, locating designated bus stops or halts at strategic catchment points of alighting and dropping off as well as revised maintenance scheduling and consistent repair of the existing fleet. Finally, operators may also improve on-board comfort and convenient levels as aspired by the passengers. This can be commensurate by the willingness of passengers to pay higher fare rates for the increased quality of such services.
format Article
author Ponrahono, Zakiah
Bachok, Syahriah
Mohamed Osman, Mariana
Ibrahim, Mansor
Jaafar, Samsuddin
spellingShingle Ponrahono, Zakiah
Bachok, Syahriah
Mohamed Osman, Mariana
Ibrahim, Mansor
Jaafar, Samsuddin
An assessment of public transport features in urban and rural settlements in Malaysia
author_facet Ponrahono, Zakiah
Bachok, Syahriah
Mohamed Osman, Mariana
Ibrahim, Mansor
Jaafar, Samsuddin
author_sort Ponrahono, Zakiah
title An assessment of public transport features in urban and rural settlements in Malaysia
title_short An assessment of public transport features in urban and rural settlements in Malaysia
title_full An assessment of public transport features in urban and rural settlements in Malaysia
title_fullStr An assessment of public transport features in urban and rural settlements in Malaysia
title_full_unstemmed An assessment of public transport features in urban and rural settlements in Malaysia
title_sort assessment of public transport features in urban and rural settlements in malaysia
publisher American Scientific Publishers
publishDate 2017
url http://psasir.upm.edu.my/id/eprint/60808/1/An%20assessment%20of%20public%20transport%20features%20in%20urban%20and%20rural%20settlements%20in%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/60808/
https://www.ingentaconnect.com/content/asp/asl/2017/00000023/00000007/art00026
_version_ 1643837444445962240
score 13.211869

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