Applicability of agent based systems in customer knowledge management
Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises. This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems. This is to provide a framework to acquire the cryptic knowledge from and...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/59738/1/359-363-CR156.pdf http://psasir.upm.edu.my/id/eprint/59738/ |
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