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Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies

The purpose of this study is to examine the effectiveness of participation in Quality Circles (QCs). The study looked at major factors affecting QCs effectiveness, which are namely; employees involvement, adequacy of training, leadership, employee perception, purpose of setting up QCs, number of pro...

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Main Author: Abo-Alhol, Tariq R. A.
Format: Thesis
Language:English
English
Published: 2004
Online Access:http://psasir.upm.edu.my/id/eprint/555/1/549644_FK_2004_98.pdf
http://psasir.upm.edu.my/id/eprint/555/
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spelling my.upm.eprints.5552013-05-27T06:49:15Z http://psasir.upm.edu.my/id/eprint/555/ Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies Abo-Alhol, Tariq R. A. The purpose of this study is to examine the effectiveness of participation in Quality Circles (QCs). The study looked at major factors affecting QCs effectiveness, which are namely; employees involvement, adequacy of training, leadership, employee perception, purpose of setting up QCs, number of projects implemented, management support, job satisfaction, commitment and willingness to expand effort, and intent to quit. An important aspect of this study was the fact that it took place in large manufacturing and service organizations where research on organizational commitment is rare and where commitment and QCs members’ feelings about their organizations are particularly troublesome. Therefore, out of seventeen companies, only five participated in this study. Subjects consisted of 130 employees from five manufacturing and service organizations who volunteered to participate in the study. 89-item questionnaire was developed to meet study objectives. While, QCs members (N=109) answered the whole questionnaire, non-QCs members (N=21) were directed to fill out the last part of the questionnaire. From the data obtained, Pearson Correlation test showed there was no relationship found between training and involvement in QCs, a very weak correlation between leadership and adequacy of training. Nonetheless, there was significant positive relationship between management support and scores of projects implemented. A one-way analysis of variance (ANOVA) test was performed to investigate whether or not scores of two groups namely QCs and non-QCs differ significantly. Besides improved problem solving skills that the results show, QCs develop positive attitudes among employees who derive job satisfaction when they feel that their companies are a good place to work. Also, they are more willing to extend their efforts for their companies. Even though, these impacts were more obviously seen in manufacturing QCs (N=56) than service counterparts (N=53), still the conclusion shows that the Quality Circles concept is still alive and effective. 2004-10 Thesis NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/555/1/549644_FK_2004_98.pdf Abo-Alhol, Tariq R. A. (2004) Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies. Masters thesis, Universiti Putra Malaysia. English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description The purpose of this study is to examine the effectiveness of participation in Quality Circles (QCs). The study looked at major factors affecting QCs effectiveness, which are namely; employees involvement, adequacy of training, leadership, employee perception, purpose of setting up QCs, number of projects implemented, management support, job satisfaction, commitment and willingness to expand effort, and intent to quit. An important aspect of this study was the fact that it took place in large manufacturing and service organizations where research on organizational commitment is rare and where commitment and QCs members’ feelings about their organizations are particularly troublesome. Therefore, out of seventeen companies, only five participated in this study. Subjects consisted of 130 employees from five manufacturing and service organizations who volunteered to participate in the study. 89-item questionnaire was developed to meet study objectives. While, QCs members (N=109) answered the whole questionnaire, non-QCs members (N=21) were directed to fill out the last part of the questionnaire. From the data obtained, Pearson Correlation test showed there was no relationship found between training and involvement in QCs, a very weak correlation between leadership and adequacy of training. Nonetheless, there was significant positive relationship between management support and scores of projects implemented. A one-way analysis of variance (ANOVA) test was performed to investigate whether or not scores of two groups namely QCs and non-QCs differ significantly. Besides improved problem solving skills that the results show, QCs develop positive attitudes among employees who derive job satisfaction when they feel that their companies are a good place to work. Also, they are more willing to extend their efforts for their companies. Even though, these impacts were more obviously seen in manufacturing QCs (N=56) than service counterparts (N=53), still the conclusion shows that the Quality Circles concept is still alive and effective.
format Thesis
author Abo-Alhol, Tariq R. A.
spellingShingle Abo-Alhol, Tariq R. A.
Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
author_facet Abo-Alhol, Tariq R. A.
author_sort Abo-Alhol, Tariq R. A.
title Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
title_short Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
title_full Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
title_fullStr Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
title_full_unstemmed Employees Perception on Quality Circle Program Effectiveness in Five Selected Malaysian Companies
title_sort employees perception on quality circle program effectiveness in five selected malaysian companies
publishDate 2004
url http://psasir.upm.edu.my/id/eprint/555/1/549644_FK_2004_98.pdf
http://psasir.upm.edu.my/id/eprint/555/
_version_ 1643821857219018752
score 13.211869

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