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Enhancing students satisfaction through campus climate

This study determines students' satisfaction in higher learning institutions (polytechnics) along the five dimensions identified from the literature. These include tangible factors (program, facilities, academic staff, .and support services) as well as an intangible factor which is campus clima...

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Main Authors: Zainal Abidin, Noor Saadah, Foo, Say Fooi, Uli, Jegak, Kasa, Zakaria
Format: Conference or Workshop Item
Language:English
Published: Faculty of Educational Studies, Universiti Putra Malaysia 2009
Online Access:http://psasir.upm.edu.my/id/eprint/54870/1/Enhancing%20students%20satisfaction%20through%20campus%20climate.pdf
http://psasir.upm.edu.my/id/eprint/54870/
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spelling my.upm.eprints.548702018-06-13T07:39:40Z http://psasir.upm.edu.my/id/eprint/54870/ Enhancing students satisfaction through campus climate Zainal Abidin, Noor Saadah Foo, Say Fooi Uli, Jegak Kasa, Zakaria This study determines students' satisfaction in higher learning institutions (polytechnics) along the five dimensions identified from the literature. These include tangible factors (program, facilities, academic staff, .and support services) as well as an intangible factor which is campus climate. Differences among years and levels of studies were identified among various zones of the public higher learning institutions. This study aims to determine factors that strongly explain variance of students' satisfaction in such institutions. A total sample of 469 students was involved in this study. The data was collected through proportionate cluster sampling. All five factors were found to be linearly correlated with students' satisfaction. Campus climate was observed to be the strongest factor to explain variation of students' satisfaction. This study shows that beside tangible factors, the intangible aspects (campus climate) played an important role in explaining the variance of students' satisfaction. These findings imply that administrators in higher education institutions need to improve strategies aimed at achieving better students' satisfaction emphasizing tangible as well as intangible aspects to students. Faculty of Educational Studies, Universiti Putra Malaysia 2009 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/54870/1/Enhancing%20students%20satisfaction%20through%20campus%20climate.pdf Zainal Abidin, Noor Saadah and Foo, Say Fooi and Uli, Jegak and Kasa, Zakaria (2009) Enhancing students satisfaction through campus climate. In: International Conference on Educational Research and Practice (ICERP), 10-11 June 2009, Marriot Hotel, Putrajaya. (p. 67).
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This study determines students' satisfaction in higher learning institutions (polytechnics) along the five dimensions identified from the literature. These include tangible factors (program, facilities, academic staff, .and support services) as well as an intangible factor which is campus climate. Differences among years and levels of studies were identified among various zones of the public higher learning institutions. This study aims to determine factors that strongly explain variance of students' satisfaction in such institutions. A total sample of 469 students was involved in this study. The data was collected through proportionate cluster sampling. All five factors were found to be linearly correlated with students' satisfaction. Campus climate was observed to be the strongest factor to explain variation of students' satisfaction. This study shows that beside tangible factors, the intangible aspects (campus climate) played an important role in explaining the variance of students' satisfaction. These findings imply that administrators in higher education institutions need to improve strategies aimed at achieving better students' satisfaction emphasizing tangible as well as intangible aspects to students.
format Conference or Workshop Item
author Zainal Abidin, Noor Saadah
Foo, Say Fooi
Uli, Jegak
Kasa, Zakaria
spellingShingle Zainal Abidin, Noor Saadah
Foo, Say Fooi
Uli, Jegak
Kasa, Zakaria
Enhancing students satisfaction through campus climate
author_facet Zainal Abidin, Noor Saadah
Foo, Say Fooi
Uli, Jegak
Kasa, Zakaria
author_sort Zainal Abidin, Noor Saadah
title Enhancing students satisfaction through campus climate
title_short Enhancing students satisfaction through campus climate
title_full Enhancing students satisfaction through campus climate
title_fullStr Enhancing students satisfaction through campus climate
title_full_unstemmed Enhancing students satisfaction through campus climate
title_sort enhancing students satisfaction through campus climate
publisher Faculty of Educational Studies, Universiti Putra Malaysia
publishDate 2009
url http://psasir.upm.edu.my/id/eprint/54870/1/Enhancing%20students%20satisfaction%20through%20campus%20climate.pdf
http://psasir.upm.edu.my/id/eprint/54870/
_version_ 1643835731290882048
score 13.211869

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