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Enhancing service quality through Service Level Agreement (SLA) full implementation

Various SLA monitoring systems are proposed by different features and abilities to evaluate the agreed SLA. The current SLA monitoring systems in cloud computing for its structural, behavioral characteristics and situation are also in place. The systematic reviews of a well-known methods and approac...

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Main Author: Atan, Rodziah
Format: Conference or Workshop Item
Language:English
Published: IEEE 2016
Online Access:http://psasir.upm.edu.my/id/eprint/54009/1/Enhancing%20service%20quality%20through%20Service%20Level%20Agreement%20%28SLA%29%20full%20implementation.pdf
http://psasir.upm.edu.my/id/eprint/54009/
https://ieeexplore.ieee.org/document/7852595/authors
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spelling my.upm.eprints.540092019-06-28T03:12:11Z http://psasir.upm.edu.my/id/eprint/54009/ Enhancing service quality through Service Level Agreement (SLA) full implementation Atan, Rodziah Various SLA monitoring systems are proposed by different features and abilities to evaluate the agreed SLA. The current SLA monitoring systems in cloud computing for its structural, behavioral characteristics and situation are also in place. The systematic reviews of a well-known methods and approaches shows a significant numbers of researches been done in this area. Based on the number of effort and researches, the quality of services should proportionately increase alongside them. We look this matter from the perspectives of enforcement, that evident the stand of quality of services. Service Level Agreement (SLA) enforcement impact measures is a potential research area to be explored. Assumptions that this study is making are, SLA management will become better by a firm enforcement, where every customers are responsible to launch report of bugs or mischief of services such as unsatisfactory quality or service unavailability to a collection pool, and the provider will react immediately to the complaints so that the total downtime not exceeding the SLA value, with efficient enforcement. This study establishes fundamental theory to measure enforcement impact to SLA monitoring and management. We proposed eight activity phases from formulating until analyzing and decision formation. Descriptive statistics is utilized to analyze the extracted data. The SLA validation detection is the most frequent purpose of SLA monitoring systems in cloud by 58% and throughput is checked as an attribute target by 28%. The self-monitoring SLA, self-healing system, hierarchical structure are recognized points of SLA monitoring systems which need improvement before the enforcement could be based upon. IEEE 2016 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/54009/1/Enhancing%20service%20quality%20through%20Service%20Level%20Agreement%20%28SLA%29%20full%20implementation.pdf Atan, Rodziah (2016) Enhancing service quality through Service Level Agreement (SLA) full implementation. In: 2016 2nd International Conference on Science in Information Technology (ICSITech), 26-27 Oct. 2016, Balikpapan, Indonesia. (pp. 235-248). https://ieeexplore.ieee.org/document/7852595/authors 10.1109/ICSITech.2016.7852595
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Various SLA monitoring systems are proposed by different features and abilities to evaluate the agreed SLA. The current SLA monitoring systems in cloud computing for its structural, behavioral characteristics and situation are also in place. The systematic reviews of a well-known methods and approaches shows a significant numbers of researches been done in this area. Based on the number of effort and researches, the quality of services should proportionately increase alongside them. We look this matter from the perspectives of enforcement, that evident the stand of quality of services. Service Level Agreement (SLA) enforcement impact measures is a potential research area to be explored. Assumptions that this study is making are, SLA management will become better by a firm enforcement, where every customers are responsible to launch report of bugs or mischief of services such as unsatisfactory quality or service unavailability to a collection pool, and the provider will react immediately to the complaints so that the total downtime not exceeding the SLA value, with efficient enforcement. This study establishes fundamental theory to measure enforcement impact to SLA monitoring and management. We proposed eight activity phases from formulating until analyzing and decision formation. Descriptive statistics is utilized to analyze the extracted data. The SLA validation detection is the most frequent purpose of SLA monitoring systems in cloud by 58% and throughput is checked as an attribute target by 28%. The self-monitoring SLA, self-healing system, hierarchical structure are recognized points of SLA monitoring systems which need improvement before the enforcement could be based upon.
format Conference or Workshop Item
author Atan, Rodziah
spellingShingle Atan, Rodziah
Enhancing service quality through Service Level Agreement (SLA) full implementation
author_facet Atan, Rodziah
author_sort Atan, Rodziah
title Enhancing service quality through Service Level Agreement (SLA) full implementation
title_short Enhancing service quality through Service Level Agreement (SLA) full implementation
title_full Enhancing service quality through Service Level Agreement (SLA) full implementation
title_fullStr Enhancing service quality through Service Level Agreement (SLA) full implementation
title_full_unstemmed Enhancing service quality through Service Level Agreement (SLA) full implementation
title_sort enhancing service quality through service level agreement (sla) full implementation
publisher IEEE
publishDate 2016
url http://psasir.upm.edu.my/id/eprint/54009/1/Enhancing%20service%20quality%20through%20Service%20Level%20Agreement%20%28SLA%29%20full%20implementation.pdf
http://psasir.upm.edu.my/id/eprint/54009/
https://ieeexplore.ieee.org/document/7852595/authors
_version_ 1643835542342729728
score 13.211869

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