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The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia

The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns abo...

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Main Authors: Hamdan, Abdul Razak, H. Yahaya, Jamaiah, Deraman, Aziz, Jusoh, Yusmadi Yah
Format: Article
Language:English
Published: Inderscience Publishers 2016
Online Access:http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/53103/
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spelling my.upm.eprints.531032017-10-31T08:34:51Z http://psasir.upm.edu.my/id/eprint/53103/ The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia Hamdan, Abdul Razak H. Yahaya, Jamaiah Deraman, Aziz Jusoh, Yusmadi Yah The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organisational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study. Inderscience Publishers 2016-01 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf Hamdan, Abdul Razak and H. Yahaya, Jamaiah and Deraman, Aziz and Jusoh, Yusmadi Yah (2016) The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia. International Journal of Business Information Systems, 21 (4). pp. 477-494. ISSN 1746-0972
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organisational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study.
format Article
author Hamdan, Abdul Razak
H. Yahaya, Jamaiah
Deraman, Aziz
Jusoh, Yusmadi Yah
spellingShingle Hamdan, Abdul Razak
H. Yahaya, Jamaiah
Deraman, Aziz
Jusoh, Yusmadi Yah
The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
author_facet Hamdan, Abdul Razak
H. Yahaya, Jamaiah
Deraman, Aziz
Jusoh, Yusmadi Yah
author_sort Hamdan, Abdul Razak
title The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
title_short The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
title_full The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
title_fullStr The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
title_full_unstemmed The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
title_sort success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in malaysia
publisher Inderscience Publishers
publishDate 2016
url http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/53103/
_version_ 1643835328145915904
score 13.211869

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