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Improvements in domestic water services in Kelantan: are people willing to pay?

This study evaluates the willingness to pay by the people in Kelantan for improved domestic water services. Unsatisfactory services by the Kelantan water company threaten heavily household chores and have become a long-standing issue in the state. Excessive water consumption, rapid social and econom...

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Main Authors: Kamaludin, Mahirah, Abdul Rahim, Khalid, Radam, Alias, Yacob, Mohd Rusli
Format: Conference or Workshop Item
Language:English
Published: Faculty of Economics and Management, Universiti Putra Malaysia 2012
Online Access:http://psasir.upm.edu.my/id/eprint/51249/1/12-10.pdf
http://psasir.upm.edu.my/id/eprint/51249/
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spelling my.upm.eprints.512492017-04-03T07:43:36Z http://psasir.upm.edu.my/id/eprint/51249/ Improvements in domestic water services in Kelantan: are people willing to pay? Kamaludin, Mahirah Abdul Rahim, Khalid Radam, Alias Yacob, Mohd Rusli This study evaluates the willingness to pay by the people in Kelantan for improved domestic water services. Unsatisfactory services by the Kelantan water company threaten heavily household chores and have become a long-standing issue in the state. Excessive water consumption, rapid social and economic growths are putting heavier demands on quality of services and the water company is unable to cope with large populations. This study employs Choice Modelling (CM) method (via Choice Experiment) to examine other possible alternatives in domestic water services. In the CM method, it highlighted four attributes such as water quality (QUAL), water interruption (INT), non revenue water (NRW) and water prices (WP) in its services. Respondents are required to trade off their income for positive changes in the services. Simple and interactions of Conditional Logit (CL) models are estimated to account for heterogeneity in the selected choices of the consumers from options provided in water service attributes. It is interesting to note that of the four attributes considered in this study, reducing the frequency of water interruption becomes a priority for the population in the services. The findings of the study provide important policy implications for stakeholders suggesting that consumer preferences need to be considered in providing efficient services. Faculty of Economics and Management, Universiti Putra Malaysia 2012 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/51249/1/12-10.pdf Kamaludin, Mahirah and Abdul Rahim, Khalid and Radam, Alias and Yacob, Mohd Rusli (2012) Improvements in domestic water services in Kelantan: are people willing to pay? In: National Research & Innovation Conference for Graduate Students in Social Sciences (GS-NRIC 2012), 7-9 Dec. 2012, Mahkota Hotel, Melaka. (pp. 244-255).
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This study evaluates the willingness to pay by the people in Kelantan for improved domestic water services. Unsatisfactory services by the Kelantan water company threaten heavily household chores and have become a long-standing issue in the state. Excessive water consumption, rapid social and economic growths are putting heavier demands on quality of services and the water company is unable to cope with large populations. This study employs Choice Modelling (CM) method (via Choice Experiment) to examine other possible alternatives in domestic water services. In the CM method, it highlighted four attributes such as water quality (QUAL), water interruption (INT), non revenue water (NRW) and water prices (WP) in its services. Respondents are required to trade off their income for positive changes in the services. Simple and interactions of Conditional Logit (CL) models are estimated to account for heterogeneity in the selected choices of the consumers from options provided in water service attributes. It is interesting to note that of the four attributes considered in this study, reducing the frequency of water interruption becomes a priority for the population in the services. The findings of the study provide important policy implications for stakeholders suggesting that consumer preferences need to be considered in providing efficient services.
format Conference or Workshop Item
author Kamaludin, Mahirah
Abdul Rahim, Khalid
Radam, Alias
Yacob, Mohd Rusli
spellingShingle Kamaludin, Mahirah
Abdul Rahim, Khalid
Radam, Alias
Yacob, Mohd Rusli
Improvements in domestic water services in Kelantan: are people willing to pay?
author_facet Kamaludin, Mahirah
Abdul Rahim, Khalid
Radam, Alias
Yacob, Mohd Rusli
author_sort Kamaludin, Mahirah
title Improvements in domestic water services in Kelantan: are people willing to pay?
title_short Improvements in domestic water services in Kelantan: are people willing to pay?
title_full Improvements in domestic water services in Kelantan: are people willing to pay?
title_fullStr Improvements in domestic water services in Kelantan: are people willing to pay?
title_full_unstemmed Improvements in domestic water services in Kelantan: are people willing to pay?
title_sort improvements in domestic water services in kelantan: are people willing to pay?
publisher Faculty of Economics and Management, Universiti Putra Malaysia
publishDate 2012
url http://psasir.upm.edu.my/id/eprint/51249/1/12-10.pdf
http://psasir.upm.edu.my/id/eprint/51249/
_version_ 1643834899262603264
score 13.211869

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