Cover Image

Practices of handing over note as an effort in maintaining continuity

Handover note is a document created by a person who is about to leave the position or organization, either temporarily or permanently, which serves as a guidance to facilitate the next successor to carry out his/her duties more effectively and efficiently in maintaining continuity. It is a very impo...

Full description

Saved in:
Bibliographic Details
Main Authors: Yahya, Anis, Idris, Khairuddin
Format: Conference or Workshop Item
Language:English
Published: Faculty of Educational Studies, Universiti Putra Malaysia 2013
Online Access:http://psasir.upm.edu.my/id/eprint/50784/1/Greduc004%20Anis%20binti%20Yahya.pdf
http://psasir.upm.edu.my/id/eprint/50784/
http://www.greduc2013.upm.edu.my/PDF%20Files/Greduc004%20Anis%20binti%20Yahya.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.upm.eprints.50784
record_format eprints
spelling my.upm.eprints.507842017-03-03T04:22:02Z http://psasir.upm.edu.my/id/eprint/50784/ Practices of handing over note as an effort in maintaining continuity Yahya, Anis Idris, Khairuddin Handover note is a document created by a person who is about to leave the position or organization, either temporarily or permanently, which serves as a guidance to facilitate the next successor to carry out his/her duties more effectively and efficiently in maintaining continuity. It is a very important communication tool to ensure the business runs smoothly without or with minimal issues occurring as a result of the work transition and replacement or change of employees. In public sector, handing over note is a requirement for any leaving staff but not at most of government-linked company or private sector. The aim of this study is to gain a better understanding of the concept, status and the importance of handing over notes, particularly at the corporate level. This qualitative study captured the perceptions of five managerial employees of UDA Holdings Berhad who experienced and involved in the handing over note. Data was collected through series of in-depth interviews, review of documents, and observations of the current practice. The findings showed that the concept of handing over note is not something new at UDA. It has been seen as a document of status report and expectation, a description of job function and responsibilities, a parting ritual and a transmission of authority. However, the practice of it at UDA is far from satisfactory. It is in dire need of a systematic process, varied in practice and has no legal authority and implication. Few initiatives suggested having a systematic process, a standard handover note, and policy development, review or alignment to make it legally binding and become organizational culture. Handing over note is important at both individual and organization level as a hallmark of accountability, a parameter for evaluation to measure the staff’s achievements and performance, an anchor for organization stability, rail track leading to organization goals, transmission and maintenance of organizational culture and treasure chest for organization history and memory. Faculty of Educational Studies, Universiti Putra Malaysia 2013 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/50784/1/Greduc004%20Anis%20binti%20Yahya.pdf Yahya, Anis and Idris, Khairuddin (2013) Practices of handing over note as an effort in maintaining continuity. In: Graduate Research in Education Seminar (GREduc 2013), 1 Dec. 2013, Faculty of Educational Studies, Universiti Putra Malaysia. (pp. 26-38). http://www.greduc2013.upm.edu.my/PDF%20Files/Greduc004%20Anis%20binti%20Yahya.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Handover note is a document created by a person who is about to leave the position or organization, either temporarily or permanently, which serves as a guidance to facilitate the next successor to carry out his/her duties more effectively and efficiently in maintaining continuity. It is a very important communication tool to ensure the business runs smoothly without or with minimal issues occurring as a result of the work transition and replacement or change of employees. In public sector, handing over note is a requirement for any leaving staff but not at most of government-linked company or private sector. The aim of this study is to gain a better understanding of the concept, status and the importance of handing over notes, particularly at the corporate level. This qualitative study captured the perceptions of five managerial employees of UDA Holdings Berhad who experienced and involved in the handing over note. Data was collected through series of in-depth interviews, review of documents, and observations of the current practice. The findings showed that the concept of handing over note is not something new at UDA. It has been seen as a document of status report and expectation, a description of job function and responsibilities, a parting ritual and a transmission of authority. However, the practice of it at UDA is far from satisfactory. It is in dire need of a systematic process, varied in practice and has no legal authority and implication. Few initiatives suggested having a systematic process, a standard handover note, and policy development, review or alignment to make it legally binding and become organizational culture. Handing over note is important at both individual and organization level as a hallmark of accountability, a parameter for evaluation to measure the staff’s achievements and performance, an anchor for organization stability, rail track leading to organization goals, transmission and maintenance of organizational culture and treasure chest for organization history and memory.
format Conference or Workshop Item
author Yahya, Anis
Idris, Khairuddin
spellingShingle Yahya, Anis
Idris, Khairuddin
Practices of handing over note as an effort in maintaining continuity
author_facet Yahya, Anis
Idris, Khairuddin
author_sort Yahya, Anis
title Practices of handing over note as an effort in maintaining continuity
title_short Practices of handing over note as an effort in maintaining continuity
title_full Practices of handing over note as an effort in maintaining continuity
title_fullStr Practices of handing over note as an effort in maintaining continuity
title_full_unstemmed Practices of handing over note as an effort in maintaining continuity
title_sort practices of handing over note as an effort in maintaining continuity
publisher Faculty of Educational Studies, Universiti Putra Malaysia
publishDate 2013
url http://psasir.upm.edu.my/id/eprint/50784/1/Greduc004%20Anis%20binti%20Yahya.pdf
http://psasir.upm.edu.my/id/eprint/50784/
http://www.greduc2013.upm.edu.my/PDF%20Files/Greduc004%20Anis%20binti%20Yahya.pdf
_version_ 1643834765023903744
score 13.211869

Similar Items