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A decision model for selecting of areas for improvement in EFQM model

To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation f...

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Main Authors: Dodangeh, Javad, Mohd Yusuff, Rosnah
Format: Conference or Workshop Item
Language:English
Published: IEEE 2011
Online Access:http://psasir.upm.edu.my/id/eprint/45432/1/A%20decision%20model%20for%20selecting%20of%20areas%20for%20improvement%20in%20EFQM%20model.pdf
http://psasir.upm.edu.my/id/eprint/45432/
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spelling my.upm.eprints.454322020-08-05T07:21:31Z http://psasir.upm.edu.my/id/eprint/45432/ A decision model for selecting of areas for improvement in EFQM model Dodangeh, Javad Mohd Yusuff, Rosnah To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational framework in Europe and across the world and it has become the basis for the majority of international, national and regional Quality Awards. It is a practical tool that can be used as a guide to identify areas for Improvement. However, the current EFQM model has some drawbacks and problems which are not able to identify the priorities in Area for Improvement (AFI). For organizations with limitations of time, budget and resources and cannot implement all the Area for Improvement, some standards or indexes and limitations should be defined for prioritizing and choosing the Area for Improvement. Using Topsis1 method which is one of the multi-attribute decision making model, the Area for Improvement can be identified. Therefore, this work will develop a method of evaluating, assessing and determining the Area for Improvement in the EFQM model. The results showed that the developed model is more valid and acceptable and the experts verified the model for selecting of Area for Improvement in EFQM in practice. The proposed model was employed in a case study and drawn out results from it and were evaluated from different points of view. IEEE 2011 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/45432/1/A%20decision%20model%20for%20selecting%20of%20areas%20for%20improvement%20in%20EFQM%20model.pdf Dodangeh, Javad and Mohd Yusuff, Rosnah (2011) A decision model for selecting of areas for improvement in EFQM model. In: 2011 IEEE International Conference on Quality and Reliability, 14-17 Sept. 2011, Bangkok, Thailand. (pp. 529-535). 10.1109/ICQR.2011.6031596
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description To monitor the progress towards business excellence, thousands of organizations across the world use self-assessment on a regular basis. There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular ones. The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the European Quality Award. It is now the most widely used organizational framework in Europe and across the world and it has become the basis for the majority of international, national and regional Quality Awards. It is a practical tool that can be used as a guide to identify areas for Improvement. However, the current EFQM model has some drawbacks and problems which are not able to identify the priorities in Area for Improvement (AFI). For organizations with limitations of time, budget and resources and cannot implement all the Area for Improvement, some standards or indexes and limitations should be defined for prioritizing and choosing the Area for Improvement. Using Topsis1 method which is one of the multi-attribute decision making model, the Area for Improvement can be identified. Therefore, this work will develop a method of evaluating, assessing and determining the Area for Improvement in the EFQM model. The results showed that the developed model is more valid and acceptable and the experts verified the model for selecting of Area for Improvement in EFQM in practice. The proposed model was employed in a case study and drawn out results from it and were evaluated from different points of view.
format Conference or Workshop Item
author Dodangeh, Javad
Mohd Yusuff, Rosnah
spellingShingle Dodangeh, Javad
Mohd Yusuff, Rosnah
A decision model for selecting of areas for improvement in EFQM model
author_facet Dodangeh, Javad
Mohd Yusuff, Rosnah
author_sort Dodangeh, Javad
title A decision model for selecting of areas for improvement in EFQM model
title_short A decision model for selecting of areas for improvement in EFQM model
title_full A decision model for selecting of areas for improvement in EFQM model
title_fullStr A decision model for selecting of areas for improvement in EFQM model
title_full_unstemmed A decision model for selecting of areas for improvement in EFQM model
title_sort decision model for selecting of areas for improvement in efqm model
publisher IEEE
publishDate 2011
url http://psasir.upm.edu.my/id/eprint/45432/1/A%20decision%20model%20for%20selecting%20of%20areas%20for%20improvement%20in%20EFQM%20model.pdf
http://psasir.upm.edu.my/id/eprint/45432/
_version_ 1675328733098016768
score 13.211869

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