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Tabung Haji research and development (R&D): initiating best practices

This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BR...

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Main Authors: Zawawi, Dahlia, Raja Yusof, Raja Nerina
Format: Article
Language:English
Published: Universiti Putra Malaysia Press 2014
Online Access:http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf
http://psasir.upm.edu.my/id/eprint/42897/
http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
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spelling my.upm.eprints.428972016-04-26T06:59:50Z http://psasir.upm.edu.my/id/eprint/42897/ Tabung Haji research and development (R&D): initiating best practices Zawawi, Dahlia Raja Yusof, Raja Nerina This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BRRJH), and the invention of the pilgrim tracking management system. Apart from that, TH had also implemented extensive trainings for pilgrims, trainers and hajj facilitators, applied computerized system on rooms/buses/tents allocation for pilgrims, and the creation of the online ibadah and online counselling. These research and development initiatives portrayed TH’s continuous efforts in improving their services in assisting pilgrims in their Hajj journey. Universiti Putra Malaysia Press 2014 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf Zawawi, Dahlia and Raja Yusof, Raja Nerina (2014) Tabung Haji research and development (R&D): initiating best practices. Asian Journal of Case Research, 7 (3). pp. 47-64. ISSN 1985-4579 http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This is a case study highlighting the best practices of Lembaga Tabung Haji (TH). Among the TH pioneer initiatives discussed include the recognition by the International Organization for Standardization (ISO), the creation of pilgrim medical treatment record book (Buku Rekod Rawatan Jemaah Haji – BRRJH), and the invention of the pilgrim tracking management system. Apart from that, TH had also implemented extensive trainings for pilgrims, trainers and hajj facilitators, applied computerized system on rooms/buses/tents allocation for pilgrims, and the creation of the online ibadah and online counselling. These research and development initiatives portrayed TH’s continuous efforts in improving their services in assisting pilgrims in their Hajj journey.
format Article
author Zawawi, Dahlia
Raja Yusof, Raja Nerina
spellingShingle Zawawi, Dahlia
Raja Yusof, Raja Nerina
Tabung Haji research and development (R&D): initiating best practices
author_facet Zawawi, Dahlia
Raja Yusof, Raja Nerina
author_sort Zawawi, Dahlia
title Tabung Haji research and development (R&D): initiating best practices
title_short Tabung Haji research and development (R&D): initiating best practices
title_full Tabung Haji research and development (R&D): initiating best practices
title_fullStr Tabung Haji research and development (R&D): initiating best practices
title_full_unstemmed Tabung Haji research and development (R&D): initiating best practices
title_sort tabung haji research and development (r&d): initiating best practices
publisher Universiti Putra Malaysia Press
publishDate 2014
url http://psasir.upm.edu.my/id/eprint/42897/1/Tabung%20Haji%20research%20and%20development%20%28R%26D%29%20initiating%20best%20practices.pdf
http://psasir.upm.edu.my/id/eprint/42897/
http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
_version_ 1643833413600280576
score 13.211869

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