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A literature review of rapport management in business meetings

A meeting is a planned communicative event where the participants' role is to achieve the discussed objectives. Business English (BE) is often used as the lingua franca for meetings. Studies on BE are becoming a growing interest but there are still limited readily available studies on business...

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Main Authors: Johari, Danish, Mohamad Ali, Afida, Paramasivam, Shamala
Format: Article
Language:English
Published: Universiti Putra Malaysia Press 2015
Online Access:http://psasir.upm.edu.my/id/eprint/41734/1/06%20JSSH%28S%29-0061-2015.pdf
http://psasir.upm.edu.my/id/eprint/41734/
http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2023%20%28S%29%20Dec.%202015/06%20JSSH%28S%29-0061-2015.pdf
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spelling my.upm.eprints.417342016-01-28T01:44:56Z http://psasir.upm.edu.my/id/eprint/41734/ A literature review of rapport management in business meetings Johari, Danish Mohamad Ali, Afida Paramasivam, Shamala A meeting is a planned communicative event where the participants' role is to achieve the discussed objectives. Business English (BE) is often used as the lingua franca for meetings. Studies on BE are becoming a growing interest but there are still limited readily available studies on business meetings, especially on those in the Malaysian context, and even fewer that describe rapport management in meetings. In a meeting, rapport is established when there is a shift in formality in the management of face, sociality rights and interactional goals. This may be the result of the display of the chairperson's power. BE, on the other hand, is used to achieve the communicative purposes that help to promote rapport. By reviewing past studies, this paper explores how the chairperson in local and other cultures establishes rapport through the use of politeness and other communicative strategies in conversational turn-taking. Conversational Analysis (CA) has been used widely to analyse audio and video recordings of meetings as it provides for microanalysis of such turn-taking. Past studies have shown that politeness, small talk, humour and the use of non-verbal expressions are elements of rapport management displayed by the chairperson. Universiti Putra Malaysia Press 2015 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/41734/1/06%20JSSH%28S%29-0061-2015.pdf Johari, Danish and Mohamad Ali, Afida and Paramasivam, Shamala (2015) A literature review of rapport management in business meetings. Pertanika Journal of Social Sciences & Humanities, 23 (spec. Dec.). pp. 71-88. ISSN 0128-7702; ESSN: 2231-8534 http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2023%20%28S%29%20Dec.%202015/06%20JSSH%28S%29-0061-2015.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description A meeting is a planned communicative event where the participants' role is to achieve the discussed objectives. Business English (BE) is often used as the lingua franca for meetings. Studies on BE are becoming a growing interest but there are still limited readily available studies on business meetings, especially on those in the Malaysian context, and even fewer that describe rapport management in meetings. In a meeting, rapport is established when there is a shift in formality in the management of face, sociality rights and interactional goals. This may be the result of the display of the chairperson's power. BE, on the other hand, is used to achieve the communicative purposes that help to promote rapport. By reviewing past studies, this paper explores how the chairperson in local and other cultures establishes rapport through the use of politeness and other communicative strategies in conversational turn-taking. Conversational Analysis (CA) has been used widely to analyse audio and video recordings of meetings as it provides for microanalysis of such turn-taking. Past studies have shown that politeness, small talk, humour and the use of non-verbal expressions are elements of rapport management displayed by the chairperson.
format Article
author Johari, Danish
Mohamad Ali, Afida
Paramasivam, Shamala
spellingShingle Johari, Danish
Mohamad Ali, Afida
Paramasivam, Shamala
A literature review of rapport management in business meetings
author_facet Johari, Danish
Mohamad Ali, Afida
Paramasivam, Shamala
author_sort Johari, Danish
title A literature review of rapport management in business meetings
title_short A literature review of rapport management in business meetings
title_full A literature review of rapport management in business meetings
title_fullStr A literature review of rapport management in business meetings
title_full_unstemmed A literature review of rapport management in business meetings
title_sort literature review of rapport management in business meetings
publisher Universiti Putra Malaysia Press
publishDate 2015
url http://psasir.upm.edu.my/id/eprint/41734/1/06%20JSSH%28S%29-0061-2015.pdf
http://psasir.upm.edu.my/id/eprint/41734/
http://www.pertanika.upm.edu.my/Pertanika%20PAPERS/JSSH%20Vol.%2023%20%28S%29%20Dec.%202015/06%20JSSH%28S%29-0061-2015.pdf
_version_ 1643833083721416704
score 13.211869

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