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A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment

Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it a...

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Main Authors: Abdullah, Rusli, Mahmoodian, Naghmeh
Format: Conference or Workshop Item
Language:English
Published: WSEAS 2013
Online Access:http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf
http://psasir.upm.edu.my/id/eprint/41331/
http://www.wseas.us/e-library/conferences/2013/CambridgeUK/AISE/AISE-33.pdf
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record_format eprints
spelling my.upm.eprints.413312015-11-04T04:59:58Z http://psasir.upm.edu.my/id/eprint/41331/ A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment Abdullah, Rusli Mahmoodian, Naghmeh Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it as SM as a service (SMaaS) process. In this context, The CoP can make use knowledge management system (KMS) as a tool in managing the SM knowledge as a best practice and lesson learnt. SM is the process of identifying and delivering the software as a product based on service level agreement (SLA) that has been made between service provider and the users. The paper will discuss the model on how the SM is offering its service of processes through knowledge life cycle which starting from knowledge acquisition, knowledge storing, knowledge dissemination, and knowledge application in order to avoid any shortcoming fault or failure especially during the software development (SD) in a private cloud computing environment. Therefore, by using the KMS model in managing knowledge of SM, CoP can utilize the SM knowledge in the KMS and it will reduces the mistake or errors, so that they can also maintain a good service besides in enhancing the return of investment (ROI) as well as the quality of software to the particular users. WSEAS 2013 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf Abdullah, Rusli and Mahmoodian, Naghmeh (2013) A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment. In: 12th International Conference on Artificial Intelligence, Knowledge Engineering and Data Bases (AIKED '13), 20-22 Feb 2013, Cambridge, UK. (pp. 208-212). http://www.wseas.us/e-library/conferences/2013/CambridgeUK/AISE/AISE-33.pdf
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Software Maintenance (SM) community of practice (CoP) is including the system maintainer as a service provider and the users as its service recipient. Based on this scenario, they are working together or work collaboratively in order to optimize the capabilities of the software, which we called it as SM as a service (SMaaS) process. In this context, The CoP can make use knowledge management system (KMS) as a tool in managing the SM knowledge as a best practice and lesson learnt. SM is the process of identifying and delivering the software as a product based on service level agreement (SLA) that has been made between service provider and the users. The paper will discuss the model on how the SM is offering its service of processes through knowledge life cycle which starting from knowledge acquisition, knowledge storing, knowledge dissemination, and knowledge application in order to avoid any shortcoming fault or failure especially during the software development (SD) in a private cloud computing environment. Therefore, by using the KMS model in managing knowledge of SM, CoP can utilize the SM knowledge in the KMS and it will reduces the mistake or errors, so that they can also maintain a good service besides in enhancing the return of investment (ROI) as well as the quality of software to the particular users.
format Conference or Workshop Item
author Abdullah, Rusli
Mahmoodian, Naghmeh
spellingShingle Abdullah, Rusli
Mahmoodian, Naghmeh
A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
author_facet Abdullah, Rusli
Mahmoodian, Naghmeh
author_sort Abdullah, Rusli
title A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
title_short A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
title_full A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
title_fullStr A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
title_full_unstemmed A model of managing knowledge for software maintenance as a service (SMaaS) in a private cloud computing environment
title_sort model of managing knowledge for software maintenance as a service (smaas) in a private cloud computing environment
publisher WSEAS
publishDate 2013
url http://psasir.upm.edu.my/id/eprint/41331/1/41331.pdf
http://psasir.upm.edu.my/id/eprint/41331/
http://www.wseas.us/e-library/conferences/2013/CambridgeUK/AISE/AISE-33.pdf
_version_ 1643832966842941440
score 13.211869

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