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Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia

The factors and sub-factors critical to the successful implementation of ISO 14001-based environmental management system (EMS) and benefits that can be reaped from the implementation were explored in this study. An empirical study using the analytic hierarchy process (AHP) was carried out to find th...

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Main Authors: Sambasivan, Murali, Ng, Yun Fei
Format: Article
Language:English
Published: Elsevier 2008
Online Access:http://psasir.upm.edu.my/id/eprint/40357/1/Evaluation%20of%20critical%20success%20factors%20of%20implementation%20of%20ISO%2014001%20using%20analytic%20hierarchy%20process%20%28AHP%29%20a%20case%20study%20from%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/40357/
http://www.sciencedirect.com/science/article/pii/S0959652607001795
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spelling my.upm.eprints.403572015-09-17T07:17:14Z http://psasir.upm.edu.my/id/eprint/40357/ Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia Sambasivan, Murali Ng, Yun Fei The factors and sub-factors critical to the successful implementation of ISO 14001-based environmental management system (EMS) and benefits that can be reaped from the implementation were explored in this study. An empirical study using the analytic hierarchy process (AHP) was carried out to find the relative weights and priorities of these critical success factors and benefits. The study was carried out in Malaysia among companies in the electrical and electronics sector. The results of the study indicate that the critical success factors in the order of importance are as follows: management approach, organizational change, technical aspects, and external and social aspects. The results of the study also indicate the benefits that can be obtained by the implementation of ISO 14001: improvement in the company's image and reputation, improvement in company's processes and profits, improvement in customer loyalty and trust, and improvement in staff morale and employer–employee relations. Elsevier 2008-09 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/40357/1/Evaluation%20of%20critical%20success%20factors%20of%20implementation%20of%20ISO%2014001%20using%20analytic%20hierarchy%20process%20%28AHP%29%20a%20case%20study%20from%20Malaysia.pdf Sambasivan, Murali and Ng, Yun Fei (2008) Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia. Journal of Cleaner Production, 16 (13). pp. 1424-1433. ISSN 0959-6526 http://www.sciencedirect.com/science/article/pii/S0959652607001795 10.1016/j.jclepro.2007.08.003
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The factors and sub-factors critical to the successful implementation of ISO 14001-based environmental management system (EMS) and benefits that can be reaped from the implementation were explored in this study. An empirical study using the analytic hierarchy process (AHP) was carried out to find the relative weights and priorities of these critical success factors and benefits. The study was carried out in Malaysia among companies in the electrical and electronics sector. The results of the study indicate that the critical success factors in the order of importance are as follows: management approach, organizational change, technical aspects, and external and social aspects. The results of the study also indicate the benefits that can be obtained by the implementation of ISO 14001: improvement in the company's image and reputation, improvement in company's processes and profits, improvement in customer loyalty and trust, and improvement in staff morale and employer–employee relations.
format Article
author Sambasivan, Murali
Ng, Yun Fei
spellingShingle Sambasivan, Murali
Ng, Yun Fei
Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
author_facet Sambasivan, Murali
Ng, Yun Fei
author_sort Sambasivan, Murali
title Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
title_short Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
title_full Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
title_fullStr Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
title_full_unstemmed Evaluation of critical success factors of implementation of ISO 14001 using analytic hierarchy process (AHP): a case study from Malaysia
title_sort evaluation of critical success factors of implementation of iso 14001 using analytic hierarchy process (ahp): a case study from malaysia
publisher Elsevier
publishDate 2008
url http://psasir.upm.edu.my/id/eprint/40357/1/Evaluation%20of%20critical%20success%20factors%20of%20implementation%20of%20ISO%2014001%20using%20analytic%20hierarchy%20process%20%28AHP%29%20a%20case%20study%20from%20Malaysia.pdf
http://psasir.upm.edu.my/id/eprint/40357/
http://www.sciencedirect.com/science/article/pii/S0959652607001795
_version_ 1643832693047164928
score 13.211869

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