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Quality function deployment modelling to enhance industrialised building system adoption in housing projects

A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designe...

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Main Authors:	Haron, Nuzul Azam, Abdul Rahman, Hamzah, Chen, Wang, Wood, Lincoln C.
Format:	Article
Published:	Routledge 2015
Online Access:	http://psasir.upm.edu.my/id/eprint/35129/ http://www.tandfonline.com/doi/abs/10.1080/14783363.2014.880626
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id	my.upm.eprints.35129
record_format	eprints
spelling	my.upm.eprints.351292015-12-30T11:05:22Z http://psasir.upm.edu.my/id/eprint/35129/ Quality function deployment modelling to enhance industrialised building system adoption in housing projects Haron, Nuzul Azam Abdul Rahman, Hamzah Chen, Wang Wood, Lincoln C. A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the ‘quality’ matrix (Q-Matrix), ‘function’ matrix (F-Matrix), and a combination of ‘quality’ matrix plus ‘function’ matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase. Routledge 2015 Article PeerReviewed Haron, Nuzul Azam and Abdul Rahman, Hamzah and Chen, Wang and Wood, Lincoln C. (2015) Quality function deployment modelling to enhance industrialised building system adoption in housing projects. Total Quality Management and Business Excellence, 26 (7-8). pp. 703-708. ISSN 1478-3363; ESSN: 1478-3371 http://www.tandfonline.com/doi/abs/10.1080/14783363.2014.880626 10.1080/14783363.2014.880626
institution	Universiti Putra Malaysia
building	UPM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Putra Malaysia
content_source	UPM Institutional Repository
url_provider	http://psasir.upm.edu.my/
description	A quality tool in achieving the required quality and customer satisfaction of the industrialised building system (IBS) is needed. Aiming to develop a general quality function deployment (QFD) model to enhance the adoption of IBS in housing projects, two sets of structured questionnaires were designed, where the first set was for IBS house occupiers and the second set for construction stakeholders. Frequency distribution, arithmetic measure, gap analysis, Pareto analysis, and QFD application were employed to identify the customer satisfaction factors and the IBS adoption strategies. A general QFD model was developed based on the ‘quality’ matrix (Q-Matrix), ‘function’ matrix (F-Matrix), and a combination of ‘quality’ matrix plus ‘function’ matrix (QF-Matrix) derived from this study. Customer satisfaction with IBS products could enhance the demand for this kind of building automation system, thus the model could be used more objectively in developing, designing, and managing IBS in the global construction industry, especially in the current economic recession and recovery phase.
format	Article
author	Haron, Nuzul Azam Abdul Rahman, Hamzah Chen, Wang Wood, Lincoln C.
spellingShingle	Haron, Nuzul Azam Abdul Rahman, Hamzah Chen, Wang Wood, Lincoln C. Quality function deployment modelling to enhance industrialised building system adoption in housing projects
author_facet	Haron, Nuzul Azam Abdul Rahman, Hamzah Chen, Wang Wood, Lincoln C.
author_sort	Haron, Nuzul Azam
title	Quality function deployment modelling to enhance industrialised building system adoption in housing projects
title_short	Quality function deployment modelling to enhance industrialised building system adoption in housing projects
title_full	Quality function deployment modelling to enhance industrialised building system adoption in housing projects
title_fullStr	Quality function deployment modelling to enhance industrialised building system adoption in housing projects
title_full_unstemmed	Quality function deployment modelling to enhance industrialised building system adoption in housing projects
title_sort	quality function deployment modelling to enhance industrialised building system adoption in housing projects
publisher	Routledge
publishDate	2015
url	http://psasir.upm.edu.my/id/eprint/35129/ http://www.tandfonline.com/doi/abs/10.1080/14783363.2014.880626
_version_	1643831361607303168
score	13.211869

Quality function deployment modelling to enhance industrialised building system adoption in housing projects

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