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Private hajj package: agency management at Tabung Haji

This case discusses the management of private hajj package at TH. It gives readers greater insight on the connection between TH and the appointed agencies and on issues related to hajj operations. The purpose of this case is to expose reader to the concept of effective principle agent relationship m...

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Main Authors: Abd Rahman, Azmawani, Hussin, Siti Rahayu, Abdul Latiff, Ahmed Razman
Format: Article
Language:English
Published: Universiti Putra Malaysia Press 2014
Online Access:http://psasir.upm.edu.my/id/eprint/35059/1/Private%20hajj%20package%20agency%20management%20at%20Tabung%20Haji.pdf
http://psasir.upm.edu.my/id/eprint/35059/
http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
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spelling my.upm.eprints.350592016-03-30T04:42:46Z http://psasir.upm.edu.my/id/eprint/35059/ Private hajj package: agency management at Tabung Haji Abd Rahman, Azmawani Hussin, Siti Rahayu Abdul Latiff, Ahmed Razman This case discusses the management of private hajj package at TH. It gives readers greater insight on the connection between TH and the appointed agencies and on issues related to hajj operations. The purpose of this case is to expose reader to the concept of effective principle agent relationship management for superior customer satisfaction and business performance. The main part of the case illustrates the effort taken by TH to ensure the service quality of the appointed agencies as the pengelola jemaah haji (PjH). Issues that posed challenge to the agencies and its management such as on quota reduction and on the presence of fake hajj package are also discussed. The case provides the opportunity for readers to discuss the expected benefits from superior agency management and relate that to TH experience. In addition, this case enables readers to evaluate the challenges from various perspectives such as through the external environment framework or through the project management aspect. Universiti Putra Malaysia Press 2014 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/35059/1/Private%20hajj%20package%20agency%20management%20at%20Tabung%20Haji.pdf Abd Rahman, Azmawani and Hussin, Siti Rahayu and Abdul Latiff, Ahmed Razman (2014) Private hajj package: agency management at Tabung Haji. Asian Journal of Case Research, 7 (3). pp. 1-14. ISSN 1985-4579 http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This case discusses the management of private hajj package at TH. It gives readers greater insight on the connection between TH and the appointed agencies and on issues related to hajj operations. The purpose of this case is to expose reader to the concept of effective principle agent relationship management for superior customer satisfaction and business performance. The main part of the case illustrates the effort taken by TH to ensure the service quality of the appointed agencies as the pengelola jemaah haji (PjH). Issues that posed challenge to the agencies and its management such as on quota reduction and on the presence of fake hajj package are also discussed. The case provides the opportunity for readers to discuss the expected benefits from superior agency management and relate that to TH experience. In addition, this case enables readers to evaluate the challenges from various perspectives such as through the external environment framework or through the project management aspect.
format Article
author Abd Rahman, Azmawani
Hussin, Siti Rahayu
Abdul Latiff, Ahmed Razman
spellingShingle Abd Rahman, Azmawani
Hussin, Siti Rahayu
Abdul Latiff, Ahmed Razman
Private hajj package: agency management at Tabung Haji
author_facet Abd Rahman, Azmawani
Hussin, Siti Rahayu
Abdul Latiff, Ahmed Razman
author_sort Abd Rahman, Azmawani
title Private hajj package: agency management at Tabung Haji
title_short Private hajj package: agency management at Tabung Haji
title_full Private hajj package: agency management at Tabung Haji
title_fullStr Private hajj package: agency management at Tabung Haji
title_full_unstemmed Private hajj package: agency management at Tabung Haji
title_sort private hajj package: agency management at tabung haji
publisher Universiti Putra Malaysia Press
publishDate 2014
url http://psasir.upm.edu.my/id/eprint/35059/1/Private%20hajj%20package%20agency%20management%20at%20Tabung%20Haji.pdf
http://psasir.upm.edu.my/id/eprint/35059/
http://ajcr.putrabusinessschool.edu.my/?mod=archive&id=36
_version_ 1643831340855984128
score 13.211869

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