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Foreign consumer perception of tourism services

This paper performs an assessment of tourists' perception towards services associated with lodging (hotel factors), dining (restaurant factors), and transportation (transportation factors). The results of the empirical analysis suggested that these are the underlying dimensions held by the tour...

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Main Author: Yahya, Salleh
Format: Article
Language:English
Published: Universiti Putra Malaysia Press 2000
Online Access:http://psasir.upm.edu.my/id/eprint/3286/1/Foreign_Consumer_Perception_of_Tourism_Services.pdf
http://psasir.upm.edu.my/id/eprint/3286/
http://www.pertanika.upm.edu.my/view_archives.php?journal=JSSH-8-1-3
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spelling my.upm.eprints.32862015-09-10T08:41:48Z http://psasir.upm.edu.my/id/eprint/3286/ Foreign consumer perception of tourism services Yahya, Salleh This paper performs an assessment of tourists' perception towards services associated with lodging (hotel factors), dining (restaurant factors), and transportation (transportation factors). The results of the empirical analysis suggested that these are the underlying dimensions held by the tourists: (1) Hotel factors - Staff service quality, room quality, business services,. security, value and food quality, and general amenities, (2) Restaurant factors - serving and food quality, accessibility, and general service and layout design, and (3) Transportation factors: system quality, accessibility, and staff service quality. By linking these factors with tourists' overall satisfaction level, those factors that significantly contribute to better traveling satisfaction have been identified. In addition, this paper provides information on level of service performance, and sheds light on areas that present great potential in retaining and attracting tourists. Universiti Putra Malaysia Press 2000-03 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/3286/1/Foreign_Consumer_Perception_of_Tourism_Services.pdf Yahya, Salleh (2000) Foreign consumer perception of tourism services. Pertanika Journal of Social Sciences & Humanities, 8 (1). pp. 7-17. ISSN 0128-7702; ESSN: 2231-8534 http://www.pertanika.upm.edu.my/view_archives.php?journal=JSSH-8-1-3
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This paper performs an assessment of tourists' perception towards services associated with lodging (hotel factors), dining (restaurant factors), and transportation (transportation factors). The results of the empirical analysis suggested that these are the underlying dimensions held by the tourists: (1) Hotel factors - Staff service quality, room quality, business services,. security, value and food quality, and general amenities, (2) Restaurant factors - serving and food quality, accessibility, and general service and layout design, and (3) Transportation factors: system quality, accessibility, and staff service quality. By linking these factors with tourists' overall satisfaction level, those factors that significantly contribute to better traveling satisfaction have been identified. In addition, this paper provides information on level of service performance, and sheds light on areas that present great potential in retaining and attracting tourists.
format Article
author Yahya, Salleh
spellingShingle Yahya, Salleh
Foreign consumer perception of tourism services
author_facet Yahya, Salleh
author_sort Yahya, Salleh
title Foreign consumer perception of tourism services
title_short Foreign consumer perception of tourism services
title_full Foreign consumer perception of tourism services
title_fullStr Foreign consumer perception of tourism services
title_full_unstemmed Foreign consumer perception of tourism services
title_sort foreign consumer perception of tourism services
publisher Universiti Putra Malaysia Press
publishDate 2000
url http://psasir.upm.edu.my/id/eprint/3286/1/Foreign_Consumer_Perception_of_Tourism_Services.pdf
http://psasir.upm.edu.my/id/eprint/3286/
http://www.pertanika.upm.edu.my/view_archives.php?journal=JSSH-8-1-3
_version_ 1643822567743553536
score 13.211869

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