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Performance indicators in measuring academic library.

The aim of this review paper is to explore the library performance indicator in the academic library. In the year of 2011, Malaysian Academic Library had decided to use British Standard International Organization for Standardization (ISO) 11620: 2008, Library performance indicators as a standard...

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Main Authors: Sahak, Mohd Dasuki, Omar, Zoharah
Format: Conference or Workshop Item
Language:English
English
Online Access:http://psasir.upm.edu.my/id/eprint/27249/1/ID%2027249.pdf
http://psasir.upm.edu.my/id/eprint/27249/
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spelling my.upm.eprints.272492014-04-11T01:16:32Z http://psasir.upm.edu.my/id/eprint/27249/ Performance indicators in measuring academic library. Sahak, Mohd Dasuki Omar, Zoharah The aim of this review paper is to explore the library performance indicator in the academic library. In the year of 2011, Malaysian Academic Library had decided to use British Standard International Organization for Standardization (ISO) 11620: 2008, Library performance indicators as a standard to measure library performance. Key Performance Indicators (KPls) is defined as simple and effective measurement system that helps organization to explain and manage the service progress for customer, aligned with the vision and mission of the organization. A review of research articles will examine the theoretical framework, types of measures and performance indicators, studied by several authors. The indicators will be categorized into five areas of measurement, based on the British Standard categories. The categories are resources, access, infrastructure, use, efficiency, and lastly potentials and development. The findings of this study will become as an added value for the librarians to know what are the indicators and areas of measurement that are mostly used to measure the library effectiveness and how it can help to develop KPls to be more practical, appropriate, informative and with valid measures. Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/27249/1/ID%2027249.pdf Sahak, Mohd Dasuki and Omar, Zoharah Performance indicators in measuring academic library. In: International Conference on Libraries: "Transformation to Humanize Libraries", 2-4 July 2012, Renaissance Hotel Kota Bharu, Kelantan. . English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description The aim of this review paper is to explore the library performance indicator in the academic library. In the year of 2011, Malaysian Academic Library had decided to use British Standard International Organization for Standardization (ISO) 11620: 2008, Library performance indicators as a standard to measure library performance. Key Performance Indicators (KPls) is defined as simple and effective measurement system that helps organization to explain and manage the service progress for customer, aligned with the vision and mission of the organization. A review of research articles will examine the theoretical framework, types of measures and performance indicators, studied by several authors. The indicators will be categorized into five areas of measurement, based on the British Standard categories. The categories are resources, access, infrastructure, use, efficiency, and lastly potentials and development. The findings of this study will become as an added value for the librarians to know what are the indicators and areas of measurement that are mostly used to measure the library effectiveness and how it can help to develop KPls to be more practical, appropriate, informative and with valid measures.
format Conference or Workshop Item
author Sahak, Mohd Dasuki
Omar, Zoharah
spellingShingle Sahak, Mohd Dasuki
Omar, Zoharah
Performance indicators in measuring academic library.
author_facet Sahak, Mohd Dasuki
Omar, Zoharah
author_sort Sahak, Mohd Dasuki
title Performance indicators in measuring academic library.
title_short Performance indicators in measuring academic library.
title_full Performance indicators in measuring academic library.
title_fullStr Performance indicators in measuring academic library.
title_full_unstemmed Performance indicators in measuring academic library.
title_sort performance indicators in measuring academic library.
url http://psasir.upm.edu.my/id/eprint/27249/1/ID%2027249.pdf
http://psasir.upm.edu.my/id/eprint/27249/
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score 13.211869

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