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English language communication training needs of front office assistants of hotels in Kuala Lumpur.

In this study, English language communication training needs of Front Office Assistants were identified and described. Eight hotels of 4-star and 5-star rating in Kuala Lumpur participated in the survey, from which a total of 44 Front Office Assistants and 26 Managers responded. The main aim of the...

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Main Author: Chan, Mei-Yuit
Format: Book Section
Language:English
Published: Universiti Putra Malaysia Press 2002
Online Access:http://psasir.upm.edu.my/id/eprint/20008/1/English_Language_Communication_Training_Needs_of_Front_Office_Assistants_of_Hotels_in_Kuala_Lumpur_2.pdf
http://psasir.upm.edu.my/id/eprint/20008/
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spelling my.upm.eprints.200082013-05-27T08:05:10Z http://psasir.upm.edu.my/id/eprint/20008/ English language communication training needs of front office assistants of hotels in Kuala Lumpur. Chan, Mei-Yuit In this study, English language communication training needs of Front Office Assistants were identified and described. Eight hotels of 4-star and 5-star rating in Kuala Lumpur participated in the survey, from which a total of 44 Front Office Assistants and 26 Managers responded. The main aim of the study was to determine which areas of job-based communicative activities deserve emphasis in a training programme for Front Office assistants. Also, the difference in perceptions between the Front Office Assistants and their managers regarding the training needs was explored. Data were collected via needs assessment questionnaire which requested a rating by the respondents of the proficiency level of Front Office Assistants on 35 communicative activities, and the relevance of these activities to the job of Front Office Assistant. The result was a description of the English language communication training needs of the subjects comprising the degree of training need for each communicative activity and the rank order of the activities according to training importance. Universiti Putra Malaysia Press 2002 Book Section NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/20008/1/English_Language_Communication_Training_Needs_of_Front_Office_Assistants_of_Hotels_in_Kuala_Lumpur_2.pdf Chan, Mei-Yuit (2002) English language communication training needs of front office assistants of hotels in Kuala Lumpur. In: Readings in English Language Teaching (ELT): Selected Papers from the Millennium MICELT. Universiti Putra Malaysia Press, Serdang, Malaysia, pp. 35-44. ISBN 9832373441
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description In this study, English language communication training needs of Front Office Assistants were identified and described. Eight hotels of 4-star and 5-star rating in Kuala Lumpur participated in the survey, from which a total of 44 Front Office Assistants and 26 Managers responded. The main aim of the study was to determine which areas of job-based communicative activities deserve emphasis in a training programme for Front Office assistants. Also, the difference in perceptions between the Front Office Assistants and their managers regarding the training needs was explored. Data were collected via needs assessment questionnaire which requested a rating by the respondents of the proficiency level of Front Office Assistants on 35 communicative activities, and the relevance of these activities to the job of Front Office Assistant. The result was a description of the English language communication training needs of the subjects comprising the degree of training need for each communicative activity and the rank order of the activities according to training importance.
format Book Section
author Chan, Mei-Yuit
spellingShingle Chan, Mei-Yuit
English language communication training needs of front office assistants of hotels in Kuala Lumpur.
author_facet Chan, Mei-Yuit
author_sort Chan, Mei-Yuit
title English language communication training needs of front office assistants of hotels in Kuala Lumpur.
title_short English language communication training needs of front office assistants of hotels in Kuala Lumpur.
title_full English language communication training needs of front office assistants of hotels in Kuala Lumpur.
title_fullStr English language communication training needs of front office assistants of hotels in Kuala Lumpur.
title_full_unstemmed English language communication training needs of front office assistants of hotels in Kuala Lumpur.
title_sort english language communication training needs of front office assistants of hotels in kuala lumpur.
publisher Universiti Putra Malaysia Press
publishDate 2002
url http://psasir.upm.edu.my/id/eprint/20008/1/English_Language_Communication_Training_Needs_of_Front_Office_Assistants_of_Hotels_in_Kuala_Lumpur_2.pdf
http://psasir.upm.edu.my/id/eprint/20008/
_version_ 1643827201885339648
score 13.211869

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