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Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions

Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultatio...

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Main Authors: Samsuddin, Samsul Farid, Mat, Shaifol Yazam
Format: Conference or Workshop Item
Language:English
Published: 2011
Online Access:http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf
http://psasir.upm.edu.my/id/eprint/18591/
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spelling my.upm.eprints.185912017-07-24T02:31:04Z http://psasir.upm.edu.my/id/eprint/18591/ Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions Samsuddin, Samsul Farid Mat, Shaifol Yazam Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultation. The aim of this study is to obtain users' perception of IT services in PSAS. The analysis includes the estimation of the relative importance and the level of users' satisfaction of the services provided. This information can be used to improve the quality of IT service given by the library. The study covers seven (7) main elements of IT services in PSAS: the Website, Online Public Access Catalog (OPAC), Online Databases (Online Journals, E-Book, CD-ROM and Index/Abstract), Internet Services, Self-Check Machines, Book Drop and Wifi services. The importance and the satisfaction of the services are the two variable that have been measured in this study using Likert Scale. Frequencies and means analysis are used to measure the data. A total of 381 questionnaires have been received out of 500 which were distributed to identify respondents within the population. The study was also used to identify the usage trend of the IT services provided by PSAS. 2011-07 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf Samsuddin, Samsul Farid and Mat, Shaifol Yazam (2011) Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions. In: Seminar Kebangsaan Perpustakaan Akademik, 5-7 July 2011, Hotel Grand Riverview Kota Bharu, Kelantan. . (Unpublished)
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultation. The aim of this study is to obtain users' perception of IT services in PSAS. The analysis includes the estimation of the relative importance and the level of users' satisfaction of the services provided. This information can be used to improve the quality of IT service given by the library. The study covers seven (7) main elements of IT services in PSAS: the Website, Online Public Access Catalog (OPAC), Online Databases (Online Journals, E-Book, CD-ROM and Index/Abstract), Internet Services, Self-Check Machines, Book Drop and Wifi services. The importance and the satisfaction of the services are the two variable that have been measured in this study using Likert Scale. Frequencies and means analysis are used to measure the data. A total of 381 questionnaires have been received out of 500 which were distributed to identify respondents within the population. The study was also used to identify the usage trend of the IT services provided by PSAS.
format Conference or Workshop Item
author Samsuddin, Samsul Farid
Mat, Shaifol Yazam
spellingShingle Samsuddin, Samsul Farid
Mat, Shaifol Yazam
Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
author_facet Samsuddin, Samsul Farid
Mat, Shaifol Yazam
author_sort Samsuddin, Samsul Farid
title Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
title_short Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
title_full Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
title_fullStr Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
title_full_unstemmed Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
title_sort use of library information technology services in perpustakaan sultan abdul samad, upm: users' perceptions
publishDate 2011
url http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf
http://psasir.upm.edu.my/id/eprint/18591/
_version_ 1643826843750498304
score 13.211869

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