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The practice of effective inter-group communication among hospitality employees in a selected hotel.

The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were mod...

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Main Authors: Joned, Rusinah, Fong, Ching Shen, Omar, Zoharah
Format: Article
Language:English
English
Published: EuroJournals Publishing, Inc 2008
Online Access:http://psasir.upm.edu.my/id/eprint/17274/1/The%20practice%20of%20effective%20inter.pdf
http://psasir.upm.edu.my/id/eprint/17274/
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spelling my.upm.eprints.172742015-10-16T08:05:21Z http://psasir.upm.edu.my/id/eprint/17274/ The practice of effective inter-group communication among hospitality employees in a selected hotel. Joned, Rusinah Fong, Ching Shen Omar, Zoharah The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were moderate. Correlation analysis showed that practices has a strong and significance relationship to skills, and attitude of effective intergroup communication, while, practices has a moderate and significance relationship to knowledge. Regression analysis showed that skills in effective inter-group communication were highly related to practices compare to other variables. EuroJournals Publishing, Inc 2008-05 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/17274/1/The%20practice%20of%20effective%20inter.pdf Joned, Rusinah and Fong, Ching Shen and Omar, Zoharah (2008) The practice of effective inter-group communication among hospitality employees in a selected hotel. European Journal of Scientific Research, 20 (3). pp. 459-469. ISSN 1450-216X English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description The study was to examine the relationship between level of knowledge, skills, and attitude with practice of effective inter-group communication. A total of 102 samples responded the questionnaires. The findings revealed that level of knowledge was high, whereas skill, attitude and practices were moderate. Correlation analysis showed that practices has a strong and significance relationship to skills, and attitude of effective intergroup communication, while, practices has a moderate and significance relationship to knowledge. Regression analysis showed that skills in effective inter-group communication were highly related to practices compare to other variables.
format Article
author Joned, Rusinah
Fong, Ching Shen
Omar, Zoharah
spellingShingle Joned, Rusinah
Fong, Ching Shen
Omar, Zoharah
The practice of effective inter-group communication among hospitality employees in a selected hotel.
author_facet Joned, Rusinah
Fong, Ching Shen
Omar, Zoharah
author_sort Joned, Rusinah
title The practice of effective inter-group communication among hospitality employees in a selected hotel.
title_short The practice of effective inter-group communication among hospitality employees in a selected hotel.
title_full The practice of effective inter-group communication among hospitality employees in a selected hotel.
title_fullStr The practice of effective inter-group communication among hospitality employees in a selected hotel.
title_full_unstemmed The practice of effective inter-group communication among hospitality employees in a selected hotel.
title_sort practice of effective inter-group communication among hospitality employees in a selected hotel.
publisher EuroJournals Publishing, Inc
publishDate 2008
url http://psasir.upm.edu.my/id/eprint/17274/1/The%20practice%20of%20effective%20inter.pdf
http://psasir.upm.edu.my/id/eprint/17274/
_version_ 1643826467025453056
score 13.211869

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