The implementation of agent based complaint management system
Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf http://psasir.upm.edu.my/id/eprint/17198/ http://paper.ijcsns.org/07_book/html/200805/200805030.html |
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| Summary: | Complaint management system is a system to enable
customers channel the issues about the organization for
immediate action. Thus responsive complaint system is
essential for the organization to ensure customers
satisfaction in managing complaints. This paper introduces
the agent-based Complaint Management System (ACM).
The objective of the system is autonomously accepted the
complaints and forward to the respective responsibility.
Initial result, shows the system is able to entertain users
complaint with minimal intervention by human. Keyword
recognition was proposed as an intelligent element for the
system. Future efforts are looking for complete agent-
based complaint management system with more intelligent
features. |
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