Cover Image

Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.

This study in particular scrutinizes the quality services in academic library.The reason for choosing academic library at Northern Region Malaysia (UiTM Kedah,UiTM Perlis, UiTM Penang, University Utara Malaysia, and UniMAP) is because these universities by virtue provide service par excellence. Thus...

Full description

Saved in:
Bibliographic Details
Main Authors: Ismail, Junaida, Ladisma @ Awis, Mahadir, Mohd Amin, Siti Hajjar, Shari, Sharunizam, Jusoff, Kamaruzaman
Format: Article
Language:English
English
Published: Canadian Academy of Oriental and Occidental Culture 2009
Online Access:http://psasir.upm.edu.my/id/eprint/15214/1/Influence%20of%20reliability%20dimension%20on%20service%20quality%20performance%20in%20Northern%20Region%20Malaysian%20university%20academic%20library.pdf
http://psasir.upm.edu.my/id/eprint/15214/
http://www.cscanada.net
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.upm.eprints.15214
record_format eprints
spelling my.upm.eprints.152142015-09-29T07:58:19Z http://psasir.upm.edu.my/id/eprint/15214/ Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library. Ismail, Junaida Ladisma @ Awis, Mahadir Mohd Amin, Siti Hajjar Shari, Sharunizam Jusoff, Kamaruzaman This study in particular scrutinizes the quality services in academic library.The reason for choosing academic library at Northern Region Malaysia (UiTM Kedah,UiTM Perlis, UiTM Penang, University Utara Malaysia, and UniMAP) is because these universities by virtue provide service par excellence. Thus, their implementation of quality service could be a guideline or standards to other university. One of the objectives of this study is to measure the quality service performance in academic libraries using reliability dimension. The fulfillment of quality service performance is the key to the success of every academic library. A high quality score for academic library depends on the several dimensions. The results of correlation showed that there is a significant relationship between all independent variable. Finally, this study found that reliability dimension walk out on to the high quality score given by the user from visit to visit library. Canadian Academy of Oriental and Occidental Culture 2009 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/15214/1/Influence%20of%20reliability%20dimension%20on%20service%20quality%20performance%20in%20Northern%20Region%20Malaysian%20university%20academic%20library.pdf Ismail, Junaida and Ladisma @ Awis, Mahadir and Mohd Amin, Siti Hajjar and Shari, Sharunizam and Jusoff, Kamaruzaman (2009) Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library. Canadian Social Science, 5 (4). pp. 113-119. ISSN 1712-8056 http://www.cscanada.net 10.3968%2Fj.css.1923669720090504.013 English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description This study in particular scrutinizes the quality services in academic library.The reason for choosing academic library at Northern Region Malaysia (UiTM Kedah,UiTM Perlis, UiTM Penang, University Utara Malaysia, and UniMAP) is because these universities by virtue provide service par excellence. Thus, their implementation of quality service could be a guideline or standards to other university. One of the objectives of this study is to measure the quality service performance in academic libraries using reliability dimension. The fulfillment of quality service performance is the key to the success of every academic library. A high quality score for academic library depends on the several dimensions. The results of correlation showed that there is a significant relationship between all independent variable. Finally, this study found that reliability dimension walk out on to the high quality score given by the user from visit to visit library.
format Article
author Ismail, Junaida
Ladisma @ Awis, Mahadir
Mohd Amin, Siti Hajjar
Shari, Sharunizam
Jusoff, Kamaruzaman
spellingShingle Ismail, Junaida
Ladisma @ Awis, Mahadir
Mohd Amin, Siti Hajjar
Shari, Sharunizam
Jusoff, Kamaruzaman
Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
author_facet Ismail, Junaida
Ladisma @ Awis, Mahadir
Mohd Amin, Siti Hajjar
Shari, Sharunizam
Jusoff, Kamaruzaman
author_sort Ismail, Junaida
title Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
title_short Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
title_full Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
title_fullStr Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
title_full_unstemmed Influence of reliability dimension on service quality performance in Northern Region Malaysian university academic library.
title_sort influence of reliability dimension on service quality performance in northern region malaysian university academic library.
publisher Canadian Academy of Oriental and Occidental Culture
publishDate 2009
url http://psasir.upm.edu.my/id/eprint/15214/1/Influence%20of%20reliability%20dimension%20on%20service%20quality%20performance%20in%20Northern%20Region%20Malaysian%20university%20academic%20library.pdf
http://psasir.upm.edu.my/id/eprint/15214/
http://www.cscanada.net
_version_ 1643825867370004480
score 13.211869

Similar Items