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Electrostatic discharge (ESD) improvement to reduce customer complaint

Electrostatic discharge (ESD) / electrical over stress (EOS) factors cannot be avoided when an organization running daily manufacturing activity. ESD problems are increasing in the electronics industry because of the trends toward higher speed and smaller device sizes which normally these devices ar...

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Main Authors: Rahman, Muhd Ambri, Abdul Aziz, Faieza
Format: Article
Language:English
Published: Academic Journals 2010
Online Access:http://psasir.upm.edu.my/id/eprint/14473/1/14473.pdf
http://psasir.upm.edu.my/id/eprint/14473/
https://academicjournals.org/journal/SRE/article-abstract/C44174C17115
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spelling my.upm.eprints.144732019-04-08T08:49:00Z http://psasir.upm.edu.my/id/eprint/14473/ Electrostatic discharge (ESD) improvement to reduce customer complaint Rahman, Muhd Ambri Abdul Aziz, Faieza Electrostatic discharge (ESD) / electrical over stress (EOS) factors cannot be avoided when an organization running daily manufacturing activity. ESD problems are increasing in the electronics industry because of the trends toward higher speed and smaller device sizes which normally these devices are easy to be damaged by ESD. One of the manufacturing company in Malaysia which produces car radio is also facing the same problem. The failure trend related to ESD is become an alarming condition at 0 km (the product still at automotive customer assembly - 0 mileages which the vehicle is not yet sell to end user). In this study, the problem related to ESD and improvement to reduce the failure were conducted. These includes improvements in ESD protection and control which minimize yield losses and 0 km failures, and maintain the company reputation as a supplier of high-quality and reliable products. Findings from this study showed that virtually all materials, even conductors, can be triboelectrically charges. The level of charge is affected by material, speed of contact, separation and humidity. Electrostatic discharge can occur throughout the manufacturing test, handling and operational process. The improvement activity consist of two phases which is 3rd quarter 2009 (July – September) and 4th quarter 2009 (October – November). This followed by the continuous improvement activity take place on the 1st quarter 2010 (January – March). With this improvement, failure trend at customer related to ESD showed a reducing pattern. Academic Journals 2010 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/14473/1/14473.pdf Rahman, Muhd Ambri and Abdul Aziz, Faieza (2010) Electrostatic discharge (ESD) improvement to reduce customer complaint. Scientific Research and Essays, 5 (19). art. no. C44174C17115. pp. 3003-3008. ISSN 1992-2248 https://academicjournals.org/journal/SRE/article-abstract/C44174C17115
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Electrostatic discharge (ESD) / electrical over stress (EOS) factors cannot be avoided when an organization running daily manufacturing activity. ESD problems are increasing in the electronics industry because of the trends toward higher speed and smaller device sizes which normally these devices are easy to be damaged by ESD. One of the manufacturing company in Malaysia which produces car radio is also facing the same problem. The failure trend related to ESD is become an alarming condition at 0 km (the product still at automotive customer assembly - 0 mileages which the vehicle is not yet sell to end user). In this study, the problem related to ESD and improvement to reduce the failure were conducted. These includes improvements in ESD protection and control which minimize yield losses and 0 km failures, and maintain the company reputation as a supplier of high-quality and reliable products. Findings from this study showed that virtually all materials, even conductors, can be triboelectrically charges. The level of charge is affected by material, speed of contact, separation and humidity. Electrostatic discharge can occur throughout the manufacturing test, handling and operational process. The improvement activity consist of two phases which is 3rd quarter 2009 (July – September) and 4th quarter 2009 (October – November). This followed by the continuous improvement activity take place on the 1st quarter 2010 (January – March). With this improvement, failure trend at customer related to ESD showed a reducing pattern.
format Article
author Rahman, Muhd Ambri
Abdul Aziz, Faieza
spellingShingle Rahman, Muhd Ambri
Abdul Aziz, Faieza
Electrostatic discharge (ESD) improvement to reduce customer complaint
author_facet Rahman, Muhd Ambri
Abdul Aziz, Faieza
author_sort Rahman, Muhd Ambri
title Electrostatic discharge (ESD) improvement to reduce customer complaint
title_short Electrostatic discharge (ESD) improvement to reduce customer complaint
title_full Electrostatic discharge (ESD) improvement to reduce customer complaint
title_fullStr Electrostatic discharge (ESD) improvement to reduce customer complaint
title_full_unstemmed Electrostatic discharge (ESD) improvement to reduce customer complaint
title_sort electrostatic discharge (esd) improvement to reduce customer complaint
publisher Academic Journals
publishDate 2010
url http://psasir.upm.edu.my/id/eprint/14473/1/14473.pdf
http://psasir.upm.edu.my/id/eprint/14473/
https://academicjournals.org/journal/SRE/article-abstract/C44174C17115
_version_ 1643825643238981632
score 13.211869

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