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Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective

This systematic review critically examines the technological, organizational, and environmental (TOE) factors influencing e-commerce adoption among small and medium-sized enterprises (SMEs) over the past decade. By dissecting the distinct roles of these TOE factors, the review identifies both the fa...

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Main Authors: Loo, Mei Kay, Ramachandran, Sridar, Raja Yusof, Raja Nerina
Format: Article
Published: Springer 2024
Online Access:http://psasir.upm.edu.my/id/eprint/113883/
https://link.springer.com/article/10.1007/s13132-024-02257-5?error=cookies_not_supported&code=121be30a-9c4b-4365-88ae-76fbf6110971
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spelling my.upm.eprints.1138832025-02-10T03:45:44Z http://psasir.upm.edu.my/id/eprint/113883/ Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective Loo, Mei Kay Ramachandran, Sridar Raja Yusof, Raja Nerina This systematic review critically examines the technological, organizational, and environmental (TOE) factors influencing e-commerce adoption among small and medium-sized enterprises (SMEs) over the past decade. By dissecting the distinct roles of these TOE factors, the review identifies both the facilitators and inhibitors affecting SMEs as they navigate the complexities of e-commerce integration. The analysis reveals that while technological innovations and digital readiness significantly drive adoption, SMEs face persistent challenges related to resource limitations, cybersecurity concerns, and rapid technological change. Organizational readiness, highlighted by change management and strategic alignment, emerges as a critical determinant, whereas the environmental context, including market trends and regulatory policies, shapes the e-commerce landscape within which SMEs operate. This review emphasizes the need for a nuanced understanding of these multidimensional factors and recommends targeted interventions to alleviate barriers. Suggestions for future research include longitudinal studies to track the evolution of e-commerce adoption strategies, the impact of emerging technologies on SMEs’ competitive advantage, and the role of government policy in fostering a supportive ecosystem for digital transformation. Springer 2024-08 Article PeerReviewed Loo, Mei Kay and Ramachandran, Sridar and Raja Yusof, Raja Nerina (2024) Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective. Journal of the Knowledge Economy. ISSN 1868-7865; eISSN: 1868-7873 https://link.springer.com/article/10.1007/s13132-024-02257-5?error=cookies_not_supported&code=121be30a-9c4b-4365-88ae-76fbf6110971 10.1007/s13132-024-02257-5
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description This systematic review critically examines the technological, organizational, and environmental (TOE) factors influencing e-commerce adoption among small and medium-sized enterprises (SMEs) over the past decade. By dissecting the distinct roles of these TOE factors, the review identifies both the facilitators and inhibitors affecting SMEs as they navigate the complexities of e-commerce integration. The analysis reveals that while technological innovations and digital readiness significantly drive adoption, SMEs face persistent challenges related to resource limitations, cybersecurity concerns, and rapid technological change. Organizational readiness, highlighted by change management and strategic alignment, emerges as a critical determinant, whereas the environmental context, including market trends and regulatory policies, shapes the e-commerce landscape within which SMEs operate. This review emphasizes the need for a nuanced understanding of these multidimensional factors and recommends targeted interventions to alleviate barriers. Suggestions for future research include longitudinal studies to track the evolution of e-commerce adoption strategies, the impact of emerging technologies on SMEs’ competitive advantage, and the role of government policy in fostering a supportive ecosystem for digital transformation.
format Article
author Loo, Mei Kay
Ramachandran, Sridar
Raja Yusof, Raja Nerina
spellingShingle Loo, Mei Kay
Ramachandran, Sridar
Raja Yusof, Raja Nerina
Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
author_facet Loo, Mei Kay
Ramachandran, Sridar
Raja Yusof, Raja Nerina
author_sort Loo, Mei Kay
title Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
title_short Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
title_full Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
title_fullStr Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
title_full_unstemmed Systematic review of factors and barriers influencing e-commerce adoption among SMEs over the last decade: a TOE framework perspective
title_sort systematic review of factors and barriers influencing e-commerce adoption among smes over the last decade: a toe framework perspective
publisher Springer
publishDate 2024
url http://psasir.upm.edu.my/id/eprint/113883/
https://link.springer.com/article/10.1007/s13132-024-02257-5?error=cookies_not_supported&code=121be30a-9c4b-4365-88ae-76fbf6110971
_version_ 1825162390017146880
score 13.239859

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