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Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis

This study investigates the determinants influencing citizens’ intentions to embrace and use e-government services in developing countries. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, known for their rigorous and systematic approach, are employed to ex...

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Main Authors:	Ahmed Saleh, Rakib, Haizan Nor, Rozi Nor, Islam, Md. Tariqul, Jusoh, Yusmadi Yah, Abdullah, Salfarina, Mooduto, HA, Dahlan, A. Ahmad
Format:	Article
Language:	English
Published:	Insight Society 2024
Online Access:	http://psasir.upm.edu.my/id/eprint/113098/1/113098.pdf http://psasir.upm.edu.my/id/eprint/113098/ https://ijaseit.insightsociety.org/index.php/ijaseit/article/view/19868
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id	my.upm.eprints.113098
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spelling	my.upm.eprints.1130982024-11-15T08:26:11Z http://psasir.upm.edu.my/id/eprint/113098/ Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis Ahmed Saleh, Rakib Haizan Nor, Rozi Nor Islam, Md. Tariqul Jusoh, Yusmadi Yah Abdullah, Salfarina Mooduto, HA Dahlan, A. Ahmad This study investigates the determinants influencing citizens’ intentions to embrace and use e-government services in developing countries. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, known for their rigorous and systematic approach, are employed to examine the fundamental attributes, provide extensive descriptive statistics, synthesize the elements, use analytical tools, and present the results from the selected quantitative papers. A weighted meta-analysis was performed on forty-three quantitative research articles on e-government adoption, encompassing 401 relationships, and published in journals within the last ten years. All the participants are from the Asian and African continents. The findings suggest that perceived trust, perceived quality, performance expectancy, effort expectancy, social influence, self-efficacy, and facilitating conditions are the most crucial factors of behavioral intention via the mediation effects of attitude and perceived satisfaction. Furthermore, several demographic characteristics, such as age, gender, education, and experience with e-government services, moderate the association between the mediators and behavioral intention. Thus, we propose a new citizen-centric model named the Integrated Model of E-government Adoption (IMEGA), designed to address the current research gap and predict the extent to which citizens in developing countries would accept e-government services. This paper examines the implications of the findings for both theoretical frameworks and practical applications. Furthermore, the limits of the current study are acknowledged, and future research directions have been provided. Insight Society 2024 Article PeerReviewed text en cc_by_sa_4 http://psasir.upm.edu.my/id/eprint/113098/1/113098.pdf Ahmed Saleh, Rakib and Haizan Nor, Rozi Nor and Islam, Md. Tariqul and Jusoh, Yusmadi Yah and Abdullah, Salfarina and Mooduto, HA and Dahlan, A. Ahmad (2024) Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis. International Journal on Advanced Science, Engineering and Information Technology, 14 (4). pp. 1470-1479. ISSN 2088-5334; eISSN: 2460-6952 https://ijaseit.insightsociety.org/index.php/ijaseit/article/view/19868 10.18517/ijaseit.14.4.19868
institution	Universiti Putra Malaysia
building	UPM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Putra Malaysia
content_source	UPM Institutional Repository
url_provider	http://psasir.upm.edu.my/
language	English
description	This study investigates the determinants influencing citizens’ intentions to embrace and use e-government services in developing countries. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, known for their rigorous and systematic approach, are employed to examine the fundamental attributes, provide extensive descriptive statistics, synthesize the elements, use analytical tools, and present the results from the selected quantitative papers. A weighted meta-analysis was performed on forty-three quantitative research articles on e-government adoption, encompassing 401 relationships, and published in journals within the last ten years. All the participants are from the Asian and African continents. The findings suggest that perceived trust, perceived quality, performance expectancy, effort expectancy, social influence, self-efficacy, and facilitating conditions are the most crucial factors of behavioral intention via the mediation effects of attitude and perceived satisfaction. Furthermore, several demographic characteristics, such as age, gender, education, and experience with e-government services, moderate the association between the mediators and behavioral intention. Thus, we propose a new citizen-centric model named the Integrated Model of E-government Adoption (IMEGA), designed to address the current research gap and predict the extent to which citizens in developing countries would accept e-government services. This paper examines the implications of the findings for both theoretical frameworks and practical applications. Furthermore, the limits of the current study are acknowledged, and future research directions have been provided.
format	Article
author	Ahmed Saleh, Rakib Haizan Nor, Rozi Nor Islam, Md. Tariqul Jusoh, Yusmadi Yah Abdullah, Salfarina Mooduto, HA Dahlan, A. Ahmad
spellingShingle	Ahmed Saleh, Rakib Haizan Nor, Rozi Nor Islam, Md. Tariqul Jusoh, Yusmadi Yah Abdullah, Salfarina Mooduto, HA Dahlan, A. Ahmad Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
author_facet	Ahmed Saleh, Rakib Haizan Nor, Rozi Nor Islam, Md. Tariqul Jusoh, Yusmadi Yah Abdullah, Salfarina Mooduto, HA Dahlan, A. Ahmad
author_sort	Ahmed Saleh, Rakib
title	Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
title_short	Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
title_full	Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
title_fullStr	Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
title_full_unstemmed	Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis
title_sort	citizen adoption of e-government services: a systematic literature review with weight and meta-analysis
publisher	Insight Society
publishDate	2024
url	http://psasir.upm.edu.my/id/eprint/113098/1/113098.pdf http://psasir.upm.edu.my/id/eprint/113098/ https://ijaseit.insightsociety.org/index.php/ijaseit/article/view/19868
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score	13.223943

Citizen adoption of E-government services: a systematic literature review with weight and meta-analysis

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