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Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective

The outbreak of novel infectious diseases like COVID-19 elicits widespread uncertainty and fear, prompting individuals to seek information from various media channels to protect themselves and their loved ones. However, the factors that motivate hospital employees, who serve as the frontliners in...

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Main Authors: Law, Yee Chin, Tham, Jen Sern, Wee, Tong Ming, Kasimon, Diyana Nawar
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2024
Subjects:
Communication in organizations - Malaysia
Online Access:http://psasir.upm.edu.my/id/eprint/111998/1/Motivation%20for%20Risk%20Information%20Seeking%20among%20Hospital%20Employees%20in%20the%20Context%20of%20COVID-19%20Pandemic_%20An%20Organisational%20Perspective.pdf
http://psasir.upm.edu.my/id/eprint/111998/
https://ejournal.ukm.my/mjc/article/view/65083
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spelling my.upm.eprints.1119982024-09-10T03:05:55Z http://psasir.upm.edu.my/id/eprint/111998/ Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective Law, Yee Chin Tham, Jen Sern Wee, Tong Ming Kasimon, Diyana Nawar The outbreak of novel infectious diseases like COVID-19 elicits widespread uncertainty and fear, prompting individuals to seek information from various media channels to protect themselves and their loved ones. However, the factors that motivate hospital employees, who serve as the frontliners in combating the COVID-19 pandemic, to seek COVID-19-related information are still far from understood. Guided by the Risk Information Seeking and Processing (RISP) model, this study aimed to examine the motivational factors that drive hospital employees' risk information-seeking behaviour within the Malaysian context. Through analysis of a proportionate stratified sample size of hospital employees (N=407), this study revealed that information needs, current knowledge, and organisational norms significantly influence hospital employees' intention to seek risk information. These findings contribute to the theoretical development of the RISP model by highlighting theimportance of information needs as a prominent factor and underscoring the valuable role of organisational norms in shaping hospital employees' risk information-seeking behaviour within hospital settings. From a practical standpoint, our findings offer valuable insights that can inform communication strategies and enhance organisational support in healthcare environments, particularly in risk management. By considering our results, healthcare institutions can improve their preparedness for future pandemics and strengthen risk communication within Malaysia's healthcare system. Furthermore, this study extends the application of the RISP model and related work within the COVID-19 pandemic, providing pertinent knowledge on risk communication within the healthcare sector. Penerbit Universiti Kebangsaan Malaysia 2024-06-01 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/111998/1/Motivation%20for%20Risk%20Information%20Seeking%20among%20Hospital%20Employees%20in%20the%20Context%20of%20COVID-19%20Pandemic_%20An%20Organisational%20Perspective.pdf Law, Yee Chin and Tham, Jen Sern and Wee, Tong Ming and Kasimon, Diyana Nawar (2024) Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective. Jurnal Komunikasi: Malaysian Journal of Communication, 40 (2). art. no. undefined. pp. 168-187. ISSN 2289-151X; EISSN: 2289-1528 https://ejournal.ukm.my/mjc/article/view/65083 Communication in organizations - Malaysia 10.17576/JKMJC-2024-4002-10
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
topic Communication in organizations - Malaysia
spellingShingle Communication in organizations - Malaysia
Law, Yee Chin
Tham, Jen Sern
Wee, Tong Ming
Kasimon, Diyana Nawar
Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
description The outbreak of novel infectious diseases like COVID-19 elicits widespread uncertainty and fear, prompting individuals to seek information from various media channels to protect themselves and their loved ones. However, the factors that motivate hospital employees, who serve as the frontliners in combating the COVID-19 pandemic, to seek COVID-19-related information are still far from understood. Guided by the Risk Information Seeking and Processing (RISP) model, this study aimed to examine the motivational factors that drive hospital employees' risk information-seeking behaviour within the Malaysian context. Through analysis of a proportionate stratified sample size of hospital employees (N=407), this study revealed that information needs, current knowledge, and organisational norms significantly influence hospital employees' intention to seek risk information. These findings contribute to the theoretical development of the RISP model by highlighting theimportance of information needs as a prominent factor and underscoring the valuable role of organisational norms in shaping hospital employees' risk information-seeking behaviour within hospital settings. From a practical standpoint, our findings offer valuable insights that can inform communication strategies and enhance organisational support in healthcare environments, particularly in risk management. By considering our results, healthcare institutions can improve their preparedness for future pandemics and strengthen risk communication within Malaysia's healthcare system. Furthermore, this study extends the application of the RISP model and related work within the COVID-19 pandemic, providing pertinent knowledge on risk communication within the healthcare sector.
format Article
author Law, Yee Chin
Tham, Jen Sern
Wee, Tong Ming
Kasimon, Diyana Nawar
author_facet Law, Yee Chin
Tham, Jen Sern
Wee, Tong Ming
Kasimon, Diyana Nawar
author_sort Law, Yee Chin
title Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
title_short Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
title_full Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
title_fullStr Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
title_full_unstemmed Motivation for risk information seeking among hospital employees in the context of COVID-19 pandemic: an organisational perspective
title_sort motivation for risk information seeking among hospital employees in the context of covid-19 pandemic: an organisational perspective
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2024
url http://psasir.upm.edu.my/id/eprint/111998/1/Motivation%20for%20Risk%20Information%20Seeking%20among%20Hospital%20Employees%20in%20the%20Context%20of%20COVID-19%20Pandemic_%20An%20Organisational%20Perspective.pdf
http://psasir.upm.edu.my/id/eprint/111998/
https://ejournal.ukm.my/mjc/article/view/65083
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score 13.211869

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