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Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency

In recent years, local governments in China have started experimenting with social media platforms like Weibo and WeChat, among others, to communicate with the public during emergencies. Local governments' use of Weibo to disseminate information during emergencies has significantly impacted pub...

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Main Authors: Chengdan, Luo, Mohd Hasan, Nurul Ain, Ahmad, Abdul Mua’ti Zamri
Format: Article
Published: Human Resource Management Academic Research Society 2023
Online Access:http://psasir.upm.edu.my/id/eprint/110233/
https://hrmars.com/index.php/IJARBSS/article/view/18962/Local-Government-Weibo-Use-and-Public-Engagement-in-COVID-19-A-Mediating-Role-of-Government-Trust-Credibility-and-Transparency
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spelling my.upm.eprints.1102332024-07-05T07:52:27Z http://psasir.upm.edu.my/id/eprint/110233/ Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency Chengdan, Luo Mohd Hasan, Nurul Ain Ahmad, Abdul Mua’ti Zamri In recent years, local governments in China have started experimenting with social media platforms like Weibo and WeChat, among others, to communicate with the public during emergencies. Local governments' use of Weibo to disseminate information during emergencies has significantly impacted public engagement. This study proposes a model for analyzing public engagement in which local government Weibo and government trust, credibility, and transparency during the COVID-19 crisis serve as mediators. This study selected the Wuhan local government as the study control and surveyed 356 members of the Wuhan public via the Internet. The findings indicate that local government Weibo positively influences public perceptions of government trust, credibility, and transparency, thereby providing lessons for how local governments should respond to public crisis events in the era of social media Human Resource Management Academic Research Society 2023 Article PeerReviewed Chengdan, Luo and Mohd Hasan, Nurul Ain and Ahmad, Abdul Mua’ti Zamri (2023) Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency. International Journal of Academic Research in Business and Social Sciences, 13 (10). pp. 1058-1074. ISSN 2308-3816; ESSN: 2222-6990 https://hrmars.com/index.php/IJARBSS/article/view/18962/Local-Government-Weibo-Use-and-Public-Engagement-in-COVID-19-A-Mediating-Role-of-Government-Trust-Credibility-and-Transparency 10.6007/ijarbss/v13-i10/18962
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description In recent years, local governments in China have started experimenting with social media platforms like Weibo and WeChat, among others, to communicate with the public during emergencies. Local governments' use of Weibo to disseminate information during emergencies has significantly impacted public engagement. This study proposes a model for analyzing public engagement in which local government Weibo and government trust, credibility, and transparency during the COVID-19 crisis serve as mediators. This study selected the Wuhan local government as the study control and surveyed 356 members of the Wuhan public via the Internet. The findings indicate that local government Weibo positively influences public perceptions of government trust, credibility, and transparency, thereby providing lessons for how local governments should respond to public crisis events in the era of social media
format Article
author Chengdan, Luo
Mohd Hasan, Nurul Ain
Ahmad, Abdul Mua’ti Zamri
spellingShingle Chengdan, Luo
Mohd Hasan, Nurul Ain
Ahmad, Abdul Mua’ti Zamri
Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
author_facet Chengdan, Luo
Mohd Hasan, Nurul Ain
Ahmad, Abdul Mua’ti Zamri
author_sort Chengdan, Luo
title Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
title_short Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
title_full Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
title_fullStr Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
title_full_unstemmed Local government Weibo use and public engagement in COVID-19: A mediating role of government trust, credibility, and transparency
title_sort local government weibo use and public engagement in covid-19: a mediating role of government trust, credibility, and transparency
publisher Human Resource Management Academic Research Society
publishDate 2023
url http://psasir.upm.edu.my/id/eprint/110233/
https://hrmars.com/index.php/IJARBSS/article/view/18962/Local-Government-Weibo-Use-and-Public-Engagement-in-COVID-19-A-Mediating-Role-of-Government-Trust-Credibility-and-Transparency
_version_ 1804067044628365312
score 13.211869

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