Antecedents of proactive customer service performance in hospitality: a meta-analysis
As an emerging construct, proactive customer service performance (PCSP) has been largely explored in recent years. However, previous research focusing on PCSP has been fragmented, each investigating the associations between a single or few selected antecedents and PCSP in the hospitality industry. T...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Informa UK
2023
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| Online Access: | http://psasir.upm.edu.my/id/eprint/106601/ https://www.tandfonline.com/doi/full/10.1080/19368623.2023.2184896 |
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