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Unveiling the contextual effects of total quality management to enhance sustainable performance

Purpose: The current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creatio...

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Main Authors: Mohsin, Muhammad, Shamsudin, Mad Nasir, Jaffri, Nasif Raza, Idrees, Muhammad, Jamil, Khalid
Format: Article
Published: Emerald Publishing 2024
Online Access:http://psasir.upm.edu.my/id/eprint/105701/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85181654877&doi=10.1108%2fTQM-05-2023-0124&partnerID=40&md5=196853a3579d23d65151db4d74d15d54
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spelling my.upm.eprints.1057012024-02-15T04:05:40Z http://psasir.upm.edu.my/id/eprint/105701/ Unveiling the contextual effects of total quality management to enhance sustainable performance Mohsin, Muhammad Shamsudin, Mad Nasir Jaffri, Nasif Raza Idrees, Muhammad Jamil, Khalid Purpose: The current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creation (KCR), knowledge acquisition (KAC), knowledge sharing (KSH) and knowledge application (KAP), is also an essential factor for organizations. Therefore, this study also focuses on the mediating role of KM in the relationship between TQM and sustainable performance. Design/methodology/approach: This study used a survey method to collect data from the managers of 485 manufacturing SMEs working in five major industrial cities in Pakistan. Collected data were analyzed through PLS-SEM with the help of smart-PLS. Findings: The study's findings reveal that TQM practices positively influence the environmental and economic sustainability of the firm. At the same time, there is no evidence that TQM practices positively affect the social sustainability of the firm. Results further elaborate that TQM practices significantly affect all four dimensions of KM. Moreover, KM positively affects the two dimensions of SP, i.e. economic and social sustainability, but surprisingly, the impact of KM on environmental sustainability is not found. Finally, results indicate the significant mediating role of KM between TQM and SP. Originality/value: This study contributes to bridging research gaps in the literature and advances how TQM, directly and indirectly, helps firms improve sustainable performance via the mediating role of KM. © 2023, Emerald Publishing Limited. Emerald Publishing 2024 Article PeerReviewed Mohsin, Muhammad and Shamsudin, Mad Nasir and Jaffri, Nasif Raza and Idrees, Muhammad and Jamil, Khalid (2024) Unveiling the contextual effects of total quality management to enhance sustainable performance. TQM Journal. pp. 1-29. ISSN 1754-2731 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85181654877&doi=10.1108%2fTQM-05-2023-0124&partnerID=40&md5=196853a3579d23d65151db4d74d15d54 10.1108/tqm-05-2023-0124
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Purpose: The current study focuses on the relationship between total quality management (TQM) and sustainable performance (SP) and examines how TQM practices can facilitate firms' achievement of sustainable performance. Knowledge management (KM), with its four dimensions, i.e. knowledge creation (KCR), knowledge acquisition (KAC), knowledge sharing (KSH) and knowledge application (KAP), is also an essential factor for organizations. Therefore, this study also focuses on the mediating role of KM in the relationship between TQM and sustainable performance. Design/methodology/approach: This study used a survey method to collect data from the managers of 485 manufacturing SMEs working in five major industrial cities in Pakistan. Collected data were analyzed through PLS-SEM with the help of smart-PLS. Findings: The study's findings reveal that TQM practices positively influence the environmental and economic sustainability of the firm. At the same time, there is no evidence that TQM practices positively affect the social sustainability of the firm. Results further elaborate that TQM practices significantly affect all four dimensions of KM. Moreover, KM positively affects the two dimensions of SP, i.e. economic and social sustainability, but surprisingly, the impact of KM on environmental sustainability is not found. Finally, results indicate the significant mediating role of KM between TQM and SP. Originality/value: This study contributes to bridging research gaps in the literature and advances how TQM, directly and indirectly, helps firms improve sustainable performance via the mediating role of KM. © 2023, Emerald Publishing Limited.
format Article
author Mohsin, Muhammad
Shamsudin, Mad Nasir
Jaffri, Nasif Raza
Idrees, Muhammad
Jamil, Khalid
spellingShingle Mohsin, Muhammad
Shamsudin, Mad Nasir
Jaffri, Nasif Raza
Idrees, Muhammad
Jamil, Khalid
Unveiling the contextual effects of total quality management to enhance sustainable performance
author_facet Mohsin, Muhammad
Shamsudin, Mad Nasir
Jaffri, Nasif Raza
Idrees, Muhammad
Jamil, Khalid
author_sort Mohsin, Muhammad
title Unveiling the contextual effects of total quality management to enhance sustainable performance
title_short Unveiling the contextual effects of total quality management to enhance sustainable performance
title_full Unveiling the contextual effects of total quality management to enhance sustainable performance
title_fullStr Unveiling the contextual effects of total quality management to enhance sustainable performance
title_full_unstemmed Unveiling the contextual effects of total quality management to enhance sustainable performance
title_sort unveiling the contextual effects of total quality management to enhance sustainable performance
publisher Emerald Publishing
publishDate 2024
url http://psasir.upm.edu.my/id/eprint/105701/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85181654877&doi=10.1108%2fTQM-05-2023-0124&partnerID=40&md5=196853a3579d23d65151db4d74d15d54
_version_ 1792154562477424640
score 13.211869

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