Cover Image

The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak

Purpose: The purpose of this study is to analyze the factors affecting consumer`s intention to buy food supplements during COVID-19 pandemic using the expanding theory of planned behavior model. The variables of perceived information quality, trust and anxiety are integrated in the model of this stu...

Full description

Saved in:
Bibliographic Details
Main Authors: Najib, Mukhamad, Fahma, Farah, Suhartanto, Dwi, Sumardi, Retno Santi, Sabri, Mohamad Fazli
Format: Article
Published: Emerald 2022
Online Access:http://psasir.upm.edu.my/id/eprint/103727/
https://www.emerald.com/insight/content/doi/10.1108/IJPHM-01-2021-0007/full/html
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.upm.eprints.103727
record_format eprints
spelling my.upm.eprints.1037272023-04-14T07:54:37Z http://psasir.upm.edu.my/id/eprint/103727/ The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak Najib, Mukhamad Fahma, Farah Suhartanto, Dwi Sumardi, Retno Santi Sabri, Mohamad Fazli Purpose: The purpose of this study is to analyze the factors affecting consumer`s intention to buy food supplements during COVID-19 pandemic using the expanding theory of planned behavior model. The variables of perceived information quality, trust and anxiety are integrated in the model of this study. Design/methodology/approach: A total of 553 valid questionnaire responses were collected via an online survey in the epicenter of the pandemic in Indonesia, such as Jakarta and surrounding cities. To evaluate the causal links between latent variables, structural equation modeling was adopted using LISREL software. Before the research hypothesis had been tested, validity and reliability analysis was carried out to make sure the measurement can be used. Findings: The findings indicate that perceived information quality influences trust and anxiety, and then both of them influence attitude toward food supplements. Moreover, the intentions to buy food supplements are determined by the consumer`s attitude. Research limitations/implications: This study assumes all consumers have similar access to information because they are living in the greater Jakarta. Nevertheless, in fact, the access of information is not similar between age groups and locations. Future research may wish to differentiate evaluations of a full-information group from those of the limited-information groups. Originality/value: This study provides a model of consumers` buying intentions toward food supplement products in the time of a health crisis such as the COVID-19 pandemic as a novelty. The implications of this study provide meaningful direction for marketing decisions and policy interventions in developing food supplement industries. Emerald 2022 Article PeerReviewed Najib, Mukhamad and Fahma, Farah and Suhartanto, Dwi and Sumardi, Retno Santi and Sabri, Mohamad Fazli (2022) The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak. International Journal of Pharmaceutical and Healthcare Marketing, 16 (3). pp. 429-447. ISSN 1750-6123 https://www.emerald.com/insight/content/doi/10.1108/IJPHM-01-2021-0007/full/html 10.1108/IJPHM-01-2021-0007
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Purpose: The purpose of this study is to analyze the factors affecting consumer`s intention to buy food supplements during COVID-19 pandemic using the expanding theory of planned behavior model. The variables of perceived information quality, trust and anxiety are integrated in the model of this study. Design/methodology/approach: A total of 553 valid questionnaire responses were collected via an online survey in the epicenter of the pandemic in Indonesia, such as Jakarta and surrounding cities. To evaluate the causal links between latent variables, structural equation modeling was adopted using LISREL software. Before the research hypothesis had been tested, validity and reliability analysis was carried out to make sure the measurement can be used. Findings: The findings indicate that perceived information quality influences trust and anxiety, and then both of them influence attitude toward food supplements. Moreover, the intentions to buy food supplements are determined by the consumer`s attitude. Research limitations/implications: This study assumes all consumers have similar access to information because they are living in the greater Jakarta. Nevertheless, in fact, the access of information is not similar between age groups and locations. Future research may wish to differentiate evaluations of a full-information group from those of the limited-information groups. Originality/value: This study provides a model of consumers` buying intentions toward food supplement products in the time of a health crisis such as the COVID-19 pandemic as a novelty. The implications of this study provide meaningful direction for marketing decisions and policy interventions in developing food supplement industries.
format Article
author Najib, Mukhamad
Fahma, Farah
Suhartanto, Dwi
Sumardi, Retno Santi
Sabri, Mohamad Fazli
spellingShingle Najib, Mukhamad
Fahma, Farah
Suhartanto, Dwi
Sumardi, Retno Santi
Sabri, Mohamad Fazli
The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
author_facet Najib, Mukhamad
Fahma, Farah
Suhartanto, Dwi
Sumardi, Retno Santi
Sabri, Mohamad Fazli
author_sort Najib, Mukhamad
title The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
title_short The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
title_full The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
title_fullStr The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
title_full_unstemmed The role of information quality, trust and anxiety on intention to buy food supplements at the time of COVID-19 outbreak
title_sort role of information quality, trust and anxiety on intention to buy food supplements at the time of covid-19 outbreak
publisher Emerald
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/103727/
https://www.emerald.com/insight/content/doi/10.1108/IJPHM-01-2021-0007/full/html
_version_ 1763298009430360064
score 13.211869

Similar Items