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The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship

Cloud enterprise resource planning (ERP) is one of the most sought-after information technology (IT) solutions for improving business performance due to its affordability, scalability, and pay-per-use subscription model. The impact of cloud ERP implementation on business performance, on the other ha...

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Main Authors: Jayeola, Olakunle, Sidek, Shafie, Abdul Samad, Zulkiflee, Hasbullah, Nornajihah Nadia, Anwar, Saiful, Binh An, Nguyen, Nga, Vu Thi, Al-Kasasbeh, Omar, Ray, Samrat
Format: Article
Published: Multidisciplinary Digital Publishing Institute 2022
Online Access:http://psasir.upm.edu.my/id/eprint/103633/
https://www.mdpi.com/2071-1050/14/9/5688
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spelling my.upm.eprints.1036332023-05-12T07:35:04Z http://psasir.upm.edu.my/id/eprint/103633/ The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship Jayeola, Olakunle Sidek, Shafie Abdul Samad, Zulkiflee Hasbullah, Nornajihah Nadia Anwar, Saiful Binh An, Nguyen Nga, Vu Thi Al-Kasasbeh, Omar Ray, Samrat Cloud enterprise resource planning (ERP) is one of the most sought-after information technology (IT) solutions for improving business performance due to its affordability, scalability, and pay-per-use subscription model. The impact of cloud ERP implementation on business performance, on the other hand, remains inconclusive. Additionally, an important factor that transverses all organizational processes, including IT implementation, is top management support (TMS). However, the TMS’s role in the latter stage (business value realization) of cloud ERP implementation is unclear. The purpose of this paper is to examine the mediating and moderating impacts of top management support (TMS) on the relationship between cloud ERP implementation and financial performance. A total of 204 small and medium enterprises (SMEs) in Malaysia were surveyed, and data analysis was conducted using partial least square structural equation modelling (PLS-SEM). The results demonstrate that TMS plays a partial mediating role in the relationship between cloud ERP implementation and financial performance and that this relationship is significantly stronger in SMEs with low TMS levels. As a result, it is concluded that top management should provide the required support following successful cloud ERP implementation in order to achieve positive financial results. However, such support must be adjusted in order to avoid the deterioration of the firm’s financial performance. Multidisciplinary Digital Publishing Institute 2022 Article PeerReviewed Jayeola, Olakunle and Sidek, Shafie and Abdul Samad, Zulkiflee and Hasbullah, Nornajihah Nadia and Anwar, Saiful and Binh An, Nguyen and Nga, Vu Thi and Al-Kasasbeh, Omar and Ray, Samrat (2022) The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship. Sustainability, 14 (9). art. no. 5688. pp. 1-17. ISSN 2071-1050 https://www.mdpi.com/2071-1050/14/9/5688 10.3390/su14095688
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Cloud enterprise resource planning (ERP) is one of the most sought-after information technology (IT) solutions for improving business performance due to its affordability, scalability, and pay-per-use subscription model. The impact of cloud ERP implementation on business performance, on the other hand, remains inconclusive. Additionally, an important factor that transverses all organizational processes, including IT implementation, is top management support (TMS). However, the TMS’s role in the latter stage (business value realization) of cloud ERP implementation is unclear. The purpose of this paper is to examine the mediating and moderating impacts of top management support (TMS) on the relationship between cloud ERP implementation and financial performance. A total of 204 small and medium enterprises (SMEs) in Malaysia were surveyed, and data analysis was conducted using partial least square structural equation modelling (PLS-SEM). The results demonstrate that TMS plays a partial mediating role in the relationship between cloud ERP implementation and financial performance and that this relationship is significantly stronger in SMEs with low TMS levels. As a result, it is concluded that top management should provide the required support following successful cloud ERP implementation in order to achieve positive financial results. However, such support must be adjusted in order to avoid the deterioration of the firm’s financial performance.
format Article
author Jayeola, Olakunle
Sidek, Shafie
Abdul Samad, Zulkiflee
Hasbullah, Nornajihah Nadia
Anwar, Saiful
Binh An, Nguyen
Nga, Vu Thi
Al-Kasasbeh, Omar
Ray, Samrat
spellingShingle Jayeola, Olakunle
Sidek, Shafie
Abdul Samad, Zulkiflee
Hasbullah, Nornajihah Nadia
Anwar, Saiful
Binh An, Nguyen
Nga, Vu Thi
Al-Kasasbeh, Omar
Ray, Samrat
The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
author_facet Jayeola, Olakunle
Sidek, Shafie
Abdul Samad, Zulkiflee
Hasbullah, Nornajihah Nadia
Anwar, Saiful
Binh An, Nguyen
Nga, Vu Thi
Al-Kasasbeh, Omar
Ray, Samrat
author_sort Jayeola, Olakunle
title The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
title_short The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
title_full The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
title_fullStr The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
title_full_unstemmed The mediating and moderating effects of top management support on the cloud ERP implementation–financial performance relationship
title_sort mediating and moderating effects of top management support on the cloud erp implementation–financial performance relationship
publisher Multidisciplinary Digital Publishing Institute
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/103633/
https://www.mdpi.com/2071-1050/14/9/5688
_version_ 1768009478208225280
score 13.211869

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