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Satisfaction level and its associated factors among government electronic medical record system users in Klang valley

To ensure a good return of investment of future nationwide integrated EMR systems, the systems must be accepted and well utilised, which depend on user satisfaction level. Therefore, this study was conducted to assess the satisfaction level among EMR system users and determine its associated factors...

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Main Authors: Azmi, Nazmi Ainaa, Mahmud, Aidalina, Abd. Rahman, Anita
Format: Article
Published: Malaysian Public Health Physicians' Association 2022
Online Access:http://psasir.upm.edu.my/id/eprint/103134/
https://mjphm.org/index.php/mjphm/article/view/1423
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spelling my.upm.eprints.1031342023-12-05T03:40:04Z http://psasir.upm.edu.my/id/eprint/103134/ Satisfaction level and its associated factors among government electronic medical record system users in Klang valley Azmi, Nazmi Ainaa Mahmud, Aidalina Abd. Rahman, Anita To ensure a good return of investment of future nationwide integrated EMR systems, the systems must be accepted and well utilised, which depend on user satisfaction level. Therefore, this study was conducted to assess the satisfaction level among EMR system users and determine its associated factors and predictors. A cross-sectional study using stratified proportionate random sampling was conducted among doctors, assistant medical officers, staff nurses, pharmacists, pharmacy assistants, medical laboratory technologists, and radiographers in government health facilities with EMR systems in the Klang Valley. Data were collected using an online self-administered questionnaire. A total of 440 respondents participated in this study (70.5% response rate). The majority of the respondents (84.8%) were satisfied with the current EMR systems. Five variables had statistically significant associations with EMR system user satisfaction; technical proficiency, perceived benefits, education level, gender, and system experience. There were three predictors to EMR system user satisfaction. Users with technical proficiency were 18.1 times more likely to be satisfied than users without technical proficiency. Users with certificate and diploma education levels were 2.2 times more likely to be satisfied than those with bachelor and postgraduate education. Female users were 2.1 times more likely to be satisfied than male users. Thus, change management or any interventions should be tailored according to the needs of staff who tend to be less satisfied with the systems. Malaysian Public Health Physicians' Association 2022 Article PeerReviewed Azmi, Nazmi Ainaa and Mahmud, Aidalina and Abd. Rahman, Anita (2022) Satisfaction level and its associated factors among government electronic medical record system users in Klang valley. Malaysian Journal of Public Health Medicine, 22 (2). 77 - 86. ISSN 1675-0306 https://mjphm.org/index.php/mjphm/article/view/1423 10.37268/mjphm/vol.22/no.2/art.1423
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description To ensure a good return of investment of future nationwide integrated EMR systems, the systems must be accepted and well utilised, which depend on user satisfaction level. Therefore, this study was conducted to assess the satisfaction level among EMR system users and determine its associated factors and predictors. A cross-sectional study using stratified proportionate random sampling was conducted among doctors, assistant medical officers, staff nurses, pharmacists, pharmacy assistants, medical laboratory technologists, and radiographers in government health facilities with EMR systems in the Klang Valley. Data were collected using an online self-administered questionnaire. A total of 440 respondents participated in this study (70.5% response rate). The majority of the respondents (84.8%) were satisfied with the current EMR systems. Five variables had statistically significant associations with EMR system user satisfaction; technical proficiency, perceived benefits, education level, gender, and system experience. There were three predictors to EMR system user satisfaction. Users with technical proficiency were 18.1 times more likely to be satisfied than users without technical proficiency. Users with certificate and diploma education levels were 2.2 times more likely to be satisfied than those with bachelor and postgraduate education. Female users were 2.1 times more likely to be satisfied than male users. Thus, change management or any interventions should be tailored according to the needs of staff who tend to be less satisfied with the systems.
format Article
author Azmi, Nazmi Ainaa
Mahmud, Aidalina
Abd. Rahman, Anita
spellingShingle Azmi, Nazmi Ainaa
Mahmud, Aidalina
Abd. Rahman, Anita
Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
author_facet Azmi, Nazmi Ainaa
Mahmud, Aidalina
Abd. Rahman, Anita
author_sort Azmi, Nazmi Ainaa
title Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
title_short Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
title_full Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
title_fullStr Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
title_full_unstemmed Satisfaction level and its associated factors among government electronic medical record system users in Klang valley
title_sort satisfaction level and its associated factors among government electronic medical record system users in klang valley
publisher Malaysian Public Health Physicians' Association
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/103134/
https://mjphm.org/index.php/mjphm/article/view/1423
_version_ 1784514904714117120
score 13.211869

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