Staff View: Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia

Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia

A successful organization needs to have productive employees. In order for the organization to get engaged with their employees, the new medium of communication has been used to share information, exchange opinions and as the best way to get closer with their employees. There is a dramatic change in...

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Main Authors:	Hashim, Norliana, Mohd Shahid, Noorfazlina, Razak, Muhammad Nur Fitri
Format:	Article
Published:	Human Resource Management Academic Research Society 2022
Online Access:	http://psasir.upm.edu.my/id/eprint/103038/ https://hrmars.com/index.php/IJARBSS/article/view/12987/Relationship-between-Whatsapp-Usage-and-Employee-Engagement-in-Ministry-of-Communication-and-Multimedia-Malaysia
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id	my.upm.eprints.103038
record_format	eprints
spelling	my.upm.eprints.1030382024-06-30T23:32:36Z http://psasir.upm.edu.my/id/eprint/103038/ Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia Hashim, Norliana Mohd Shahid, Noorfazlina Razak, Muhammad Nur Fitri A successful organization needs to have productive employees. In order for the organization to get engaged with their employees, the new medium of communication has been used to share information, exchange opinions and as the best way to get closer with their employees. There is a dramatic change in the way of communication between employer and employee due to the change of the new technology. This situation has allowed the employee to use this new medium of communication to communicate information to their employee. It also has given the opportunity for the employee to share their opinion involving their works and the organization’s goals to their employer. Thus, this new application might give an impact on employee engagement in an organization. Due to that, in-depth research was conducted to determine the relationship between WhatsApp usage and employee engagement in the Ministry of Communication and Multimedia Malaysia. This research presents the observation on the level of WhatsApp usage in the Ministry of Communication and Multimedia Malaysia, the understanding of the factors that influence the employee decides to use WhatsApp application, the determination on the level of employee engagement and the relationship between WhatsApp usage and employee engagement. Research findings show that the level WhatsApp of usage in the Ministry of Communication and Multimedia Malaysia is high. On the other hand, the level of employee engagement is also high. The research findings also show that perceived usefulness (r = .62), perceived ease of use (r =.57), social influence (r = .52) and job relevance (r =.64) of WhatsApp usage have positively affected employee engagement. Human Resource Management Academic Research Society 2022 Article PeerReviewed Hashim, Norliana and Mohd Shahid, Noorfazlina and Razak, Muhammad Nur Fitri (2022) Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia. International Journal of Academic Research in Business and Social Sciences, 12 (4). pp. 1234-1262. ISSN 2222-6990 https://hrmars.com/index.php/IJARBSS/article/view/12987/Relationship-between-Whatsapp-Usage-and-Employee-Engagement-in-Ministry-of-Communication-and-Multimedia-Malaysia 10.6007/ijarbss/v12-i4/12987
institution	Universiti Putra Malaysia
building	UPM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Putra Malaysia
content_source	UPM Institutional Repository
url_provider	http://psasir.upm.edu.my/
description	A successful organization needs to have productive employees. In order for the organization to get engaged with their employees, the new medium of communication has been used to share information, exchange opinions and as the best way to get closer with their employees. There is a dramatic change in the way of communication between employer and employee due to the change of the new technology. This situation has allowed the employee to use this new medium of communication to communicate information to their employee. It also has given the opportunity for the employee to share their opinion involving their works and the organization’s goals to their employer. Thus, this new application might give an impact on employee engagement in an organization. Due to that, in-depth research was conducted to determine the relationship between WhatsApp usage and employee engagement in the Ministry of Communication and Multimedia Malaysia. This research presents the observation on the level of WhatsApp usage in the Ministry of Communication and Multimedia Malaysia, the understanding of the factors that influence the employee decides to use WhatsApp application, the determination on the level of employee engagement and the relationship between WhatsApp usage and employee engagement. Research findings show that the level WhatsApp of usage in the Ministry of Communication and Multimedia Malaysia is high. On the other hand, the level of employee engagement is also high. The research findings also show that perceived usefulness (r = .62), perceived ease of use (r =.57), social influence (r = .52) and job relevance (r =.64) of WhatsApp usage have positively affected employee engagement.
format	Article
author	Hashim, Norliana Mohd Shahid, Noorfazlina Razak, Muhammad Nur Fitri
spellingShingle	Hashim, Norliana Mohd Shahid, Noorfazlina Razak, Muhammad Nur Fitri Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
author_facet	Hashim, Norliana Mohd Shahid, Noorfazlina Razak, Muhammad Nur Fitri
author_sort	Hashim, Norliana
title	Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
title_short	Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
title_full	Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
title_fullStr	Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
title_full_unstemmed	Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia
title_sort	relationship between whatsapp usage and employee engagement in ministry of communication and multimedia malaysia
publisher	Human Resource Management Academic Research Society
publishDate	2022
url	http://psasir.upm.edu.my/id/eprint/103038/ https://hrmars.com/index.php/IJARBSS/article/view/12987/Relationship-between-Whatsapp-Usage-and-Employee-Engagement-in-Ministry-of-Communication-and-Multimedia-Malaysia
_version_	1804067028438351872
score	13.211869

Relationship between Whatsapp usage and employee engagement in ministry of communication and multimedia Malaysia

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