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How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review

The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological approaches such as social media, machine learning (ML), social network analysis (SNA), and big data...

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Main Authors: Bukar, Umar Ali, Sidi, Fatimah, A. Jabar, Marzanah, Nor, Rozi Nor Haizan, Abdullah, Salfarina, Ishak, Iskandar, Alabadla, Mustafa, Alkhalifah, Ali
Format: Article
Published: Multidisciplinary Digital Publishing Institute 2022
Online Access:http://psasir.upm.edu.my/id/eprint/101720/
https://www.mdpi.com/2071-1050/14/10/5854
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spelling my.upm.eprints.1017202023-06-17T23:07:03Z http://psasir.upm.edu.my/id/eprint/101720/ How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review Bukar, Umar Ali Sidi, Fatimah A. Jabar, Marzanah Nor, Rozi Nor Haizan Abdullah, Salfarina Ishak, Iskandar Alabadla, Mustafa Alkhalifah, Ali The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological approaches such as social media, machine learning (ML), social network analysis (SNA), and big data are vital to a sustainable crisis management decisions and communication. This study selects 28 articles via a systematic process that focuses on ML, SNA, and related technological tools to understand how these tools are shaping crisis management and decision making. The analysis shows the significance of these tools in advancing sustainable crisis management to support decision making, information management, communication, collaboration and cooperation, location-based services, community resilience, situational awareness, and social position. Moreover, the findings noted that managing diverse outreach information and communication is increasingly essential. In addition, the study indicates why big data and language, cross-platform support, and dataset lacking are emerging concerns for sustainable crisis management. Finally, the study contributes to how advanced technological solutions effectively affect crisis response, communication, decision making, and overall crisis management. Multidisciplinary Digital Publishing Institute 2022-05-12 Article PeerReviewed Bukar, Umar Ali and Sidi, Fatimah and A. Jabar, Marzanah and Nor, Rozi Nor Haizan and Abdullah, Salfarina and Ishak, Iskandar and Alabadla, Mustafa and Alkhalifah, Ali (2022) How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review. Sustainability, 14 (10). art. no. 5854. pp. 1-26. ISSN 2071-1050 https://www.mdpi.com/2071-1050/14/10/5854 10.3390/su14105854
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological approaches such as social media, machine learning (ML), social network analysis (SNA), and big data are vital to a sustainable crisis management decisions and communication. This study selects 28 articles via a systematic process that focuses on ML, SNA, and related technological tools to understand how these tools are shaping crisis management and decision making. The analysis shows the significance of these tools in advancing sustainable crisis management to support decision making, information management, communication, collaboration and cooperation, location-based services, community resilience, situational awareness, and social position. Moreover, the findings noted that managing diverse outreach information and communication is increasingly essential. In addition, the study indicates why big data and language, cross-platform support, and dataset lacking are emerging concerns for sustainable crisis management. Finally, the study contributes to how advanced technological solutions effectively affect crisis response, communication, decision making, and overall crisis management.
format Article
author Bukar, Umar Ali
Sidi, Fatimah
A. Jabar, Marzanah
Nor, Rozi Nor Haizan
Abdullah, Salfarina
Ishak, Iskandar
Alabadla, Mustafa
Alkhalifah, Ali
spellingShingle Bukar, Umar Ali
Sidi, Fatimah
A. Jabar, Marzanah
Nor, Rozi Nor Haizan
Abdullah, Salfarina
Ishak, Iskandar
Alabadla, Mustafa
Alkhalifah, Ali
How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
author_facet Bukar, Umar Ali
Sidi, Fatimah
A. Jabar, Marzanah
Nor, Rozi Nor Haizan
Abdullah, Salfarina
Ishak, Iskandar
Alabadla, Mustafa
Alkhalifah, Ali
author_sort Bukar, Umar Ali
title How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
title_short How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
title_full How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
title_fullStr How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
title_full_unstemmed How advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
title_sort how advanced technological approaches are reshaping sustainable social media crisis management and communication: a systematic review
publisher Multidisciplinary Digital Publishing Institute
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/101720/
https://www.mdpi.com/2071-1050/14/10/5854
_version_ 1769844421094801408
score 13.211869

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