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Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia

This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption mo...

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Main Authors: Hassan, Ismail Bile, Azmi Murad, Masrah Azrifah, El-Shekeil, Ibrahim, Liu, Jigang
Format: Article
Published: Multidisciplinary Digital Publishing Institute 2022
Online Access:http://psasir.upm.edu.my/id/eprint/101440/
https://www.mdpi.com/2227-9709/9/2/31
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spelling my.upm.eprints.1014402023-09-22T23:28:50Z http://psasir.upm.edu.my/id/eprint/101440/ Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia Hassan, Ismail Bile Azmi Murad, Masrah Azrifah El-Shekeil, Ibrahim Liu, Jigang This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption models with privacy, trust, and security-related constructs. However, the current UTAUT2 model lacks privacy, trust, and security-related constructs. Therefore, the proposed UTAUT2 with the privacy calculus model is incorporated into four constructs: privacy concern, perceived risk, trust in the smart national identity card (SNIC), and perceived credibility. Results from a survey data of 720 respondents show that habit, effort expectancy, performance expectancy, social influence, hedonic motivation, and price value are direct determinants that influence behavioral intentions to use. Results also revealed that behavioral intentions, facilitating conditions, habits, perceived risks, and privacy concerns are direct predictors of ‘use behavior’. The authors also analyzed the interrelationships among the research constructs. The extended model may lead toward establishing better innovative e-health services to cover the desires of the citizens through the use of health information applications embedded in an all-in-one card. Multidisciplinary Digital Publishing Institute 2022-03-28 Article PeerReviewed Hassan, Ismail Bile and Azmi Murad, Masrah Azrifah and El-Shekeil, Ibrahim and Liu, Jigang (2022) Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia. Informatics, 9 (2). art. no. 31. pp. 1-27. ISSN 2227-9709 https://www.mdpi.com/2227-9709/9/2/31 10.3390/informatics9020031
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description This study validates and extends the latest unified theory of acceptance and use of technology (UTAUT2) with the privacy calculus model. To evaluate the adoption of healthcare and e-government applications, researchers have recommended—in previous literature—the application of technology adoption models with privacy, trust, and security-related constructs. However, the current UTAUT2 model lacks privacy, trust, and security-related constructs. Therefore, the proposed UTAUT2 with the privacy calculus model is incorporated into four constructs: privacy concern, perceived risk, trust in the smart national identity card (SNIC), and perceived credibility. Results from a survey data of 720 respondents show that habit, effort expectancy, performance expectancy, social influence, hedonic motivation, and price value are direct determinants that influence behavioral intentions to use. Results also revealed that behavioral intentions, facilitating conditions, habits, perceived risks, and privacy concerns are direct predictors of ‘use behavior’. The authors also analyzed the interrelationships among the research constructs. The extended model may lead toward establishing better innovative e-health services to cover the desires of the citizens through the use of health information applications embedded in an all-in-one card.
format Article
author Hassan, Ismail Bile
Azmi Murad, Masrah Azrifah
El-Shekeil, Ibrahim
Liu, Jigang
spellingShingle Hassan, Ismail Bile
Azmi Murad, Masrah Azrifah
El-Shekeil, Ibrahim
Liu, Jigang
Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
author_facet Hassan, Ismail Bile
Azmi Murad, Masrah Azrifah
El-Shekeil, Ibrahim
Liu, Jigang
author_sort Hassan, Ismail Bile
title Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
title_short Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
title_full Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
title_fullStr Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
title_full_unstemmed Extending the UTAUT2 model with a privacy calculus model to enhance the adoption of a health information application in Malaysia
title_sort extending the utaut2 model with a privacy calculus model to enhance the adoption of a health information application in malaysia
publisher Multidisciplinary Digital Publishing Institute
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/101440/
https://www.mdpi.com/2227-9709/9/2/31
_version_ 1781706695762771968
score 13.211869

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