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Examining airline employees' work-related stress and coping strategies during the global tourism crisis

Purpose: This study aims to investigate the theoretical relationships between job stressors, psychological stress and coping strategies in the context of the global travel and tourism crisis faced by the airline industry. Design/methodology/approach: An online cross-sectional survey was designed to...

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Main Authors: Chua, Bee-Lia, Al-Ansi, Amr, Kim, Seongseop, King, Antony Fung Wong
Format: Article
Published: Emerald 2022
Online Access:http://psasir.upm.edu.my/id/eprint/101352/
https://www.emerald.com/insight/content/doi/10.1108/IJCHM-09-2021-1085/full/html
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spelling my.upm.eprints.1013522023-10-04T06:43:52Z http://psasir.upm.edu.my/id/eprint/101352/ Examining airline employees' work-related stress and coping strategies during the global tourism crisis Chua, Bee-Lia Al-Ansi, Amr Kim, Seongseop King, Antony Fung Wong Purpose: This study aims to investigate the theoretical relationships between job stressors, psychological stress and coping strategies in the context of the global travel and tourism crisis faced by the airline industry. Design/methodology/approach: An online cross-sectional survey was designed to obtain empirical data from airline employees in South Korea and Hong Kong. A total of 366 airline employees participated in the survey through convenience sampling method. Findings: The structural equation modeling findings indicated that work schedule and demand; job insecurity and financial concerns; and role conflict played a significant role in creating psychological stress, which, in turn, determined emotion-oriented coping. The influence of the identified job stressors on psychological stress was significantly different between South Korean and Hong Kong airline employees. Practical implications: The study demonstrates ways in which airline employees react to stressful work circumstances to avoid loss of resources. Furthermore, it highlights the role that psychological stress plays in influencing airline employees to direct attention to emotion-oriented coping mechanisms. Originality/value: In view of the immense impact of the COVID-19 pandemic on the global airline industry, this study expands the role of job stressors in a peculiar and unprecedented work environment in the airline industry and accentuates the varying effects job stress may have on coping strategies from the perspective of airline employees in an Asian culture. Emerald 2022 Article PeerReviewed Chua, Bee-Lia and Al-Ansi, Amr and Kim, Seongseop and King, Antony Fung Wong (2022) Examining airline employees' work-related stress and coping strategies during the global tourism crisis. International Journal of Contemporary Hospitality Management, 34 (10). 3715 - 3742. ISSN 0959-6119; ESSN: 1757-1049 https://www.emerald.com/insight/content/doi/10.1108/IJCHM-09-2021-1085/full/html 10.1108/IJCHM-09-2021-1085
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Purpose: This study aims to investigate the theoretical relationships between job stressors, psychological stress and coping strategies in the context of the global travel and tourism crisis faced by the airline industry. Design/methodology/approach: An online cross-sectional survey was designed to obtain empirical data from airline employees in South Korea and Hong Kong. A total of 366 airline employees participated in the survey through convenience sampling method. Findings: The structural equation modeling findings indicated that work schedule and demand; job insecurity and financial concerns; and role conflict played a significant role in creating psychological stress, which, in turn, determined emotion-oriented coping. The influence of the identified job stressors on psychological stress was significantly different between South Korean and Hong Kong airline employees. Practical implications: The study demonstrates ways in which airline employees react to stressful work circumstances to avoid loss of resources. Furthermore, it highlights the role that psychological stress plays in influencing airline employees to direct attention to emotion-oriented coping mechanisms. Originality/value: In view of the immense impact of the COVID-19 pandemic on the global airline industry, this study expands the role of job stressors in a peculiar and unprecedented work environment in the airline industry and accentuates the varying effects job stress may have on coping strategies from the perspective of airline employees in an Asian culture.
format Article
author Chua, Bee-Lia
Al-Ansi, Amr
Kim, Seongseop
King, Antony Fung Wong
spellingShingle Chua, Bee-Lia
Al-Ansi, Amr
Kim, Seongseop
King, Antony Fung Wong
Examining airline employees' work-related stress and coping strategies during the global tourism crisis
author_facet Chua, Bee-Lia
Al-Ansi, Amr
Kim, Seongseop
King, Antony Fung Wong
author_sort Chua, Bee-Lia
title Examining airline employees' work-related stress and coping strategies during the global tourism crisis
title_short Examining airline employees' work-related stress and coping strategies during the global tourism crisis
title_full Examining airline employees' work-related stress and coping strategies during the global tourism crisis
title_fullStr Examining airline employees' work-related stress and coping strategies during the global tourism crisis
title_full_unstemmed Examining airline employees' work-related stress and coping strategies during the global tourism crisis
title_sort examining airline employees' work-related stress and coping strategies during the global tourism crisis
publisher Emerald
publishDate 2022
url http://psasir.upm.edu.my/id/eprint/101352/
https://www.emerald.com/insight/content/doi/10.1108/IJCHM-09-2021-1085/full/html
_version_ 1781706693265063936
score 13.211869

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