Are unmanned smart hotels du jour or are they here forever? experiential pathway analysis of antecedents of satisfaction and loyalty
Unmanned hotels are regarded as the future of hospitality in a post-Covid 19 world, based upon smart, contactless technologies. The purpose of this research was to determine if unmanned smart hotels create more positive outcomes such as enhanced experiential satisfaction and loyalty. Grounded on Cog...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Elsevier
2022
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| Online Access: | http://psasir.upm.edu.my/id/eprint/100348/ https://www.sciencedirect.com/science/article/pii/S0278431922001116 |
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