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Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context

Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at personal...

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Main Authors: Ismail, S., Ahmad, M.S.
Format: Conference Paper
Language:English
Published: 2017
Subjects:
Knowledge management
Organisational knowledge management
Personal knowledge networks
Software agent technology
Online Access:http://dspace.uniten.edu.my:8080/jspui/handle/123456789/373
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spelling my.uniten.dspace-3732017-07-30T22:14:58Z Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context Ismail, S. Ahmad, M.S. Knowledge management Organisational knowledge management Personal knowledge networks Software agent technology Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at personal level of organisational knowledge networks, where knowledge management processes start and end. In a recent study on agent-mediated personal knowledge management (PKM) processes, an interview survey has been conducted to investigate the needs of organisations in tapping the personal knowledge networks among the employees by understanding the processes of managing knowledge at personal level. It also attempts to justify the knowledge sources for agent-mediation that are not only characterised by the usual knowledge repositories and databases, but also the knowledge experts within and outside of an organisation. The survey covers two main industries in Malaysia, which are Service and Education, in which the sampling of experts for respondents is made on these two industries. This paper analyses and discusses the results of this interview survey, to contribute to the domain of agent technology in mediating the human knowledge worker's PKM processes. It then recommends future works in modelling the bottom-up approach of PKM-OKM, where personal knowledge networks manifest the organisational knowledge management with the help of software agents. © 2012 IEEE. 2017-07-25T03:14:46Z 2017-07-25T03:14:46Z 2012 Conference Paper https://www.scopus.com/inward/record.uri?eid=2-s2.0-84867906354&doi=10.1109%2fICCISci.2012.6297215&partnerID=40&md5=6be1f6c41b3072aa354440e6be804d5f http://dspace.uniten.edu.my:8080/jspui/handle/123456789/373 10.1109/ICCISci.2012.6297215 2-s2.0-84867906354 en 2012 International Conference on Computer and Information Science
institution Universiti Tenaga Nasional
building UNITEN Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tenaga Nasional
content_source UNITEN Institutional Repository
url_provider http://dspace.uniten.edu.my/
language English
topic Knowledge management
Organisational knowledge management
Personal knowledge networks
Software agent technology
spellingShingle Knowledge management
Organisational knowledge management
Personal knowledge networks
Software agent technology
Ismail, S.
Ahmad, M.S.
Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
description Personal knowledge networks have been primarily conceived by researchers with regard to the inter-firm knowledge sources between organisations, where networks are informal and personal. Instead of looking at the organisational context, some researchers investigate the intra-firm aspects at personal level of organisational knowledge networks, where knowledge management processes start and end. In a recent study on agent-mediated personal knowledge management (PKM) processes, an interview survey has been conducted to investigate the needs of organisations in tapping the personal knowledge networks among the employees by understanding the processes of managing knowledge at personal level. It also attempts to justify the knowledge sources for agent-mediation that are not only characterised by the usual knowledge repositories and databases, but also the knowledge experts within and outside of an organisation. The survey covers two main industries in Malaysia, which are Service and Education, in which the sampling of experts for respondents is made on these two industries. This paper analyses and discusses the results of this interview survey, to contribute to the domain of agent technology in mediating the human knowledge worker's PKM processes. It then recommends future works in modelling the bottom-up approach of PKM-OKM, where personal knowledge networks manifest the organisational knowledge management with the help of software agents. © 2012 IEEE.
format Conference Paper
author Ismail, S.
Ahmad, M.S.
author_facet Ismail, S.
Ahmad, M.S.
author_sort Ismail, S.
title Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
title_short Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
title_full Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
title_fullStr Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
title_full_unstemmed Emergence of personal knowledge networks in agent-mediated PKM processes: A qualitative analysis in Malaysian context
title_sort emergence of personal knowledge networks in agent-mediated pkm processes: a qualitative analysis in malaysian context
publishDate 2017
url http://dspace.uniten.edu.my:8080/jspui/handle/123456789/373
_version_ 1644492275246432256
score 13.222552

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