If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector
The current study investigates the factors that influence the success of knowledge management systems in the public sector. This study integrates the DeLone and McLean Model with critical organizational factors. The model has been tested on the data collected from 158 employees in the public sector...
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2025
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my.uniten.dspace-367352025-03-03T15:44:16Z If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector Ali N. Mustaffa M.M. Alkawsi G. Capretz L.F. 54985243500 58934557900 57191982354 6602660867 The current study investigates the factors that influence the success of knowledge management systems in the public sector. This study integrates the DeLone and McLean Model with critical organizational factors. The model has been tested on the data collected from 158 employees in the public sector in Malaysia, the study found that knowledge content quality has a higher significant impact on the use of knowledge management systems than system quality. Perceived usefulness also has a greater impact than user satisfaction in determining the system's overall success. Among the organizational factors, leadership is the most significant determinant of success. However, the culture of sharing, perceived trust, and incentives do not significantly influence the use of knowledge management systems. The findings suggest that public sector organizations should focus on both system and organizational factors to implement successful knowledge management systems. ? 2024 The Authors Final 2025-03-03T07:44:16Z 2025-03-03T07:44:16Z 2024 Article 10.1016/j.heliyon.2024.e27093 2-s2.0-85187569868 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85187569868&doi=10.1016%2fj.heliyon.2024.e27093&partnerID=40&md5=8fc280d8f1a641ebc19a2f14714e419c https://irepository.uniten.edu.my/handle/123456789/36735 10 6 e27093 All Open Access; Gold Open Access; Green Open Access Elsevier Ltd Scopus |
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The current study investigates the factors that influence the success of knowledge management systems in the public sector. This study integrates the DeLone and McLean Model with critical organizational factors. The model has been tested on the data collected from 158 employees in the public sector in Malaysia, the study found that knowledge content quality has a higher significant impact on the use of knowledge management systems than system quality. Perceived usefulness also has a greater impact than user satisfaction in determining the system's overall success. Among the organizational factors, leadership is the most significant determinant of success. However, the culture of sharing, perceived trust, and incentives do not significantly influence the use of knowledge management systems. The findings suggest that public sector organizations should focus on both system and organizational factors to implement successful knowledge management systems. ? 2024 The Authors |
| author2 |
54985243500 |
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54985243500 Ali N. Mustaffa M.M. Alkawsi G. Capretz L.F. |
| format |
Article |
| author |
Ali N. Mustaffa M.M. Alkawsi G. Capretz L.F. |
| spellingShingle |
Ali N. Mustaffa M.M. Alkawsi G. Capretz L.F. If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| author_sort |
Ali N. |
| title |
If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| title_short |
If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| title_full |
If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| title_fullStr |
If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| title_full_unstemmed |
If you build it, will they come? Exploring the success factors of knowledge management systems in the Malaysian public sector |
| title_sort |
if you build it, will they come? exploring the success factors of knowledge management systems in the malaysian public sector |
| publisher |
Elsevier Ltd |
| publishDate |
2025 |
| _version_ |
1825816282490994688 |
| score |
13.244413 |