An investigation of Internet Service Provider selection criteria: A systematic literature review
In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manag...
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College of Education, Al-Iraqia University
2024
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my.uniten.dspace-343862024-10-14T11:19:26Z An investigation of Internet Service Provider selection criteria: A systematic literature review Naji M. Thiruchelvam S. Khudari M. 58816393500 55812442400 57211608540 Internet Service Provider Qualitative and quantitative criteria Supplier selection Supply chain management Systematic literature review Costs Decision making Internet service providers Purchasing Sustainable development Web services Business environments Competitive business Literature reviews Qualitative criteria Quantitative criteria Selection criteria Service provider selections Strategic partners Supplier selection Systematic literature review Supply chain management In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature. � The Author(s) 2023. Final 2024-10-14T03:19:26Z 2024-10-14T03:19:26Z 2023 Article 10.52866/ijcsm.2023.04.04.013 2-s2.0-85182523417 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85182523417&doi=10.52866%2fijcsm.2023.04.04.013&partnerID=40&md5=890b7214bb70c28ed3b3c60242d7aa2c https://irepository.uniten.edu.my/handle/123456789/34386 4 4 156 172 All Open Access Gold Open Access College of Education, Al-Iraqia University Scopus |
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Internet Service Provider Qualitative and quantitative criteria Supplier selection Supply chain management Systematic literature review Costs Decision making Internet service providers Purchasing Sustainable development Web services Business environments Competitive business Literature reviews Qualitative criteria Quantitative criteria Selection criteria Service provider selections Strategic partners Supplier selection Systematic literature review Supply chain management |
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Internet Service Provider Qualitative and quantitative criteria Supplier selection Supply chain management Systematic literature review Costs Decision making Internet service providers Purchasing Sustainable development Web services Business environments Competitive business Literature reviews Qualitative criteria Quantitative criteria Selection criteria Service provider selections Strategic partners Supplier selection Systematic literature review Supply chain management Naji M. Thiruchelvam S. Khudari M. An investigation of Internet Service Provider selection criteria: A systematic literature review |
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In today�s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature. � The Author(s) 2023. |
| author2 |
58816393500 |
| author_facet |
58816393500 Naji M. Thiruchelvam S. Khudari M. |
| format |
Article |
| author |
Naji M. Thiruchelvam S. Khudari M. |
| author_sort |
Naji M. |
| title |
An investigation of Internet Service Provider selection criteria: A systematic literature review |
| title_short |
An investigation of Internet Service Provider selection criteria: A systematic literature review |
| title_full |
An investigation of Internet Service Provider selection criteria: A systematic literature review |
| title_fullStr |
An investigation of Internet Service Provider selection criteria: A systematic literature review |
| title_full_unstemmed |
An investigation of Internet Service Provider selection criteria: A systematic literature review |
| title_sort |
investigation of internet service provider selection criteria: a systematic literature review |
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College of Education, Al-Iraqia University |
| publishDate |
2024 |
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1814061053802184704 |
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13.222552 |