Staff View: The influence of total quality management and knowledge management on business results

The influence of total quality management and knowledge management on business results

The management of knowledge in businesses is an important and necessary factor for organizational survival in today's uncertain environment. Organizations need a total quality management approach that views knowledge as a potential source for competitive advantage. Total quality management and...

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Bibliographic Details
Main Author:	Daud S.
Other Authors:	13906794000
Format:	Conference paper
Published:	International Business Information Management Association, IBIMA 2023
Subjects:	Business results Government-linked companies Knowledge management Malaysia Processes Total quality management Competition Industry Processing Regression analysis Surveys Competitive advantage Critical factors Potential sources Uncertain environments Work process
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id	my.uniten.dspace-30864
record_format	dspace
spelling	my.uniten.dspace-308642023-12-29T15:54:54Z The influence of total quality management and knowledge management on business results Daud S. 13906794000 Business results Government-linked companies Knowledge management Malaysia Processes Total quality management Competition Industry Processing Regression analysis Surveys Total quality management Competitive advantage Critical factors Malaysia Potential sources Uncertain environments Work process Knowledge management The management of knowledge in businesses is an important and necessary factor for organizational survival in today's uncertain environment. Organizations need a total quality management approach that views knowledge as a potential source for competitive advantage. Total quality management and knowledge management are both work process and they are complementary to each other. This study examines an integration of total quality management and knowledge management and its influence on business results. Survey questionnaires were distributed to managers of government-linked companies. A series of regression analysis were used to test the hypotheses in the study. Analyses show that knowledge management helps to enhance total quality management's critical factors to improve business results. Report shows that a combination of total quality management and knowledge management forms a cycle of improvement and development that lead to organizational excellence. Final 2023-12-29T07:54:54Z 2023-12-29T07:54:54Z 2009 Conference paper 2-s2.0-84898016790 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84898016790&partnerID=40&md5=b0403fc2a49982c477242a8aa812d2d2 https://irepository.uniten.edu.my/handle/123456789/30864 01/03/2023 1659 1664 International Business Information Management Association, IBIMA Scopus
institution	Universiti Tenaga Nasional
building	UNITEN Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tenaga Nasional
content_source	UNITEN Institutional Repository
url_provider	http://dspace.uniten.edu.my/
topic	Business results Government-linked companies Knowledge management Malaysia Processes Total quality management Competition Industry Processing Regression analysis Surveys Total quality management Competitive advantage Critical factors Malaysia Potential sources Uncertain environments Work process Knowledge management
spellingShingle	Business results Government-linked companies Knowledge management Malaysia Processes Total quality management Competition Industry Processing Regression analysis Surveys Total quality management Competitive advantage Critical factors Malaysia Potential sources Uncertain environments Work process Knowledge management Daud S. The influence of total quality management and knowledge management on business results
description	The management of knowledge in businesses is an important and necessary factor for organizational survival in today's uncertain environment. Organizations need a total quality management approach that views knowledge as a potential source for competitive advantage. Total quality management and knowledge management are both work process and they are complementary to each other. This study examines an integration of total quality management and knowledge management and its influence on business results. Survey questionnaires were distributed to managers of government-linked companies. A series of regression analysis were used to test the hypotheses in the study. Analyses show that knowledge management helps to enhance total quality management's critical factors to improve business results. Report shows that a combination of total quality management and knowledge management forms a cycle of improvement and development that lead to organizational excellence.
author2	13906794000
author_facet	13906794000 Daud S.
format	Conference paper
author	Daud S.
author_sort	Daud S.
title	The influence of total quality management and knowledge management on business results
title_short	The influence of total quality management and knowledge management on business results
title_full	The influence of total quality management and knowledge management on business results
title_fullStr	The influence of total quality management and knowledge management on business results
title_full_unstemmed	The influence of total quality management and knowledge management on business results
title_sort	influence of total quality management and knowledge management on business results
publisher	International Business Information Management Association, IBIMA
publishDate	2023
_version_	1806425835435982848
score	13.211869

The influence of total quality management and knowledge management on business results

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