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Knowledge audit for References and Customer Services Unit at UNITEN library

Knowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we c...

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Main Authors:	Al-Omari Z.H., Ahmad M.S.
Other Authors:	54944583200
Format:	Conference paper
Published:	2023
Subjects:	knowledge audit knowledge management library reference Customer satisfaction Knowledge management Libraries Management Multimedia services Sales Societies and institutions Academic institutions Customer services Knowledge map Knowledge sources Service Oriented Information technology
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id	my.uniten.dspace-30386
record_format	dspace
spelling	my.uniten.dspace-303862023-12-29T15:47:17Z Knowledge audit for References and Customer Services Unit at UNITEN library Al-Omari Z.H. Ahmad M.S. 54944583200 56036880900 knowledge audit knowledge management library reference Customer satisfaction Knowledge management Libraries Management Multimedia services Sales Societies and institutions Academic institutions Customer services knowledge audit Knowledge map Knowledge sources Service Oriented Information technology Knowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we consider the appropriateness of a mixed-method approach, which include both quantitative and qualitative techniques of collecting data to reinforce the fact that library reference and customer service trends are changing. The paper proves and acknowledges that knowledge audit is an approach for assessing the viability of knowledge sources for reference librarians in academic institutions. Our subject for this study is the Reference and Customer Services Unit (RSCU) of Universiti Tenaga Nasional (UNITEN). A knowledge map for the unit is conceived to show the locations of knowledge within the unit. � 2011 IEEE. Final 2023-12-29T07:47:17Z 2023-12-29T07:47:17Z 2011 Conference paper 10.1109/ICIMU.2011.6122719 2-s2.0-84856507241 https://www.scopus.com/inward/record.uri?eid=2-s2.0-84856507241&doi=10.1109%2fICIMU.2011.6122719&partnerID=40&md5=36238894e2faf4bcf19666b42862eab3 https://irepository.uniten.edu.my/handle/123456789/30386 6122719 Scopus
institution	Universiti Tenaga Nasional
building	UNITEN Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tenaga Nasional
content_source	UNITEN Institutional Repository
url_provider	http://dspace.uniten.edu.my/
topic	knowledge audit knowledge management library reference Customer satisfaction Knowledge management Libraries Management Multimedia services Sales Societies and institutions Academic institutions Customer services knowledge audit Knowledge map Knowledge sources Service Oriented Information technology
spellingShingle	knowledge audit knowledge management library reference Customer satisfaction Knowledge management Libraries Management Multimedia services Sales Societies and institutions Academic institutions Customer services knowledge audit Knowledge map Knowledge sources Service Oriented Information technology Al-Omari Z.H. Ahmad M.S. Knowledge audit for References and Customer Services Unit at UNITEN library
description	Knowledge management has become a common phrase in many service-oriented or business-oriented and government or privately owned organizations. Consequently, libraries have followed suit in deploying knowledge management for the many benefits being realized by these organizations. In this paper, we consider the appropriateness of a mixed-method approach, which include both quantitative and qualitative techniques of collecting data to reinforce the fact that library reference and customer service trends are changing. The paper proves and acknowledges that knowledge audit is an approach for assessing the viability of knowledge sources for reference librarians in academic institutions. Our subject for this study is the Reference and Customer Services Unit (RSCU) of Universiti Tenaga Nasional (UNITEN). A knowledge map for the unit is conceived to show the locations of knowledge within the unit. � 2011 IEEE.
author2	54944583200
author_facet	54944583200 Al-Omari Z.H. Ahmad M.S.
format	Conference paper
author	Al-Omari Z.H. Ahmad M.S.
author_sort	Al-Omari Z.H.
title	Knowledge audit for References and Customer Services Unit at UNITEN library
title_short	Knowledge audit for References and Customer Services Unit at UNITEN library
title_full	Knowledge audit for References and Customer Services Unit at UNITEN library
title_fullStr	Knowledge audit for References and Customer Services Unit at UNITEN library
title_full_unstemmed	Knowledge audit for References and Customer Services Unit at UNITEN library
title_sort	knowledge audit for references and customer services unit at uniten library
publishDate	2023
_version_	1806424332148146176
score	13.222552

Knowledge audit for References and Customer Services Unit at UNITEN library

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